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26 Aug 2016  |  Latin America

Analysis of the Contact Center Outsourcing Services Market in Latin America

Challenging Economic Scenario Drives Offshore Services and Restrains Domestic Businesses

The contact center outsourcing services market in Latin America (LATAM) experienced high growth in the offshore segment, whereas the domestic business was negatively affected by the regional economic crisis. While the United States consolidated as the main market for offshoring, the demand from Spain and for LATAM shore activities grew in 2015. Man...

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05 Jan 2016  |  Global

Global Smart Card Market, 2015

SIM Cards, Banking and Payment, Government and ID Application Segments to Spur Uptake

Increased efficiency and security offered by smart cards continues to drive adoption of smart cards globally. While SIM cards and banking and payment application constitute a major portion of smart card applications, increased demand for secure identification is driving the growth of smart cards for Government ID projects. In this report, Frost & S...

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