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Even if predictive maintenance were to become widespread in the manufacturing vertical, it would impact only one area of a manufacturer’s operations. BDA has the potential to leverage data collected through IoT—and almost 40 other areas—to do much more for manufacturing companies, in almost every corner of the enterprise. This report analyzes...

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28 Dec 2016  |  North America

The North American Enterprise Mobility Management (EMM) Market

Managing and Securing Today's Explosion of Data and Devices

The North American EMM market is in a state of flux, rapidly evolving from standalone mobile device management (MDM) and now transitioning into an expansive unified endpoint management (UEM) experience that also encompasses desktop computers, wearables, and select smart IoT (Internet of Things) devices. How providers manage this evolution will impa...

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This Stratecast report briefly explores why NoSQL databases came into existence in the first place; the pros and cons of these databases compared to relational DBs; how each of the two DB types is evolving to be more like the other; and how this has led to the development of SQL-based systems that can query all types of data. It then discusses two ...

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20 Dec 2016  |  North America

North American Cellular Carrier Overview for the Internet of Things, 2016

The Role of Carriers Evolves from Connectivity Providers to Supporting Solution Providers in Larger IoT Ecosystems

The Internet of Things (IoT) market landscape has changed significantly over the past 2 years. Since the transition from machine-to-machine (M2M), the focus has changed from connecting devices to building an ecosystem to manage devices, derive actionable data, and use this data to make decisions, all while protecting data from point of capture to p...

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15 Dec 2016  |  North America

Virtual Assistant Invasion—Will They Take Over the Contact Center

Advancements in Speech Technologies, Big Data and AI Unlock Growth Potential for Customer Care

Employing advancements in technologies such as artificial intelligence (AI), machine learning (ML), Big Data and Analytics (BDA), and natural language processing (NLP), VAs are emerging as viable self-service options across industries. Investigating VAs as part of an omnichannel and digital transformation strategy should be a strategic imperative f...

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14 Dec 2016  |  North America

Stratecast Predictions 2017: The Year Ahead

In this report, Stratecast provides several views voiced by our analyst teams into the multiple dimensions of the communications marketplace, including those tied to: big data, business services, cloud, the connected home, consumer services, the operations & monetization functions, and secure networking. These prognostications are what form this, o...

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09 Dec 2016  |  North America

Growth Opportunities in the Hosted/Cloud Contact Center Market

Actionable Strategies and Tactics to Maintain Leadership in a Growing Market

New analysis from Frost & Sullivan's Digital Transformation program finds that the market for cloud contact centers continues to increase. The acceleration of omnichannel and digital transformation, coupled with the C-suite demands for stronger and swifter growth, is driving future technology acquisitions. Clear articulation of visionary perspectiv...

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24 Nov 2016  |  North America

Data Center Services Market in Latin America, Forecast to 2021

Vertical Disruptions and Transformation will Impact Profits and Provide Growth Opportunities

The Latin American data center services market has been witnessing changes in the consumer mindset towards outsourcing of data center operations. Companies of different sizes and across a variety of verticals understand the benefits of this business model and are increasingly trusting service providers’ capabilities to guarantee availability and ...

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22 Nov 2016  |  North America

Global Electronic Funds Transfer at Point of Sale Terminals Market, Forecast to 2022

Secure and Multi-functional Mobile Terminals Drive Market Growth Across Regions

This study provides an in-depth analysis of the global electronic funds transfer at point of sale (EFTPOS) terminals market. Vendors are aiming to capitalize on global trends driving terminal growth, including cashless payments, mobility, and security. Most of this growth will come from EuroPay, MasterCard, and Visa (EMV) implementation in the Unit...

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10 Nov 2016  |  North America

Enhancing Omnichannel Agent Productivity

Guided Assistance, Desktop Automation, Displays, Robotic Process Automation (RPA), Excellent Supervision, and Workforce Optimization (WFO) Maximize Va

There is no substitute for the human touch provided by omnichannel contact center agents when connecting virtually with customers for complex service and sales support issues. Agents are the linchpin to successful and profitable Customer Experiences (CXs). But it’s costly to hire, train, manage, accommodate, and equip agents to perform these esse...

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