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16 Dec 2021  |  Global

Impact of Mobile Devices and Apps on Customer Experience (CX)

Customer Perspectives on Excelling in CX in a Mobile World

With over 90% of customers using smart mobile apps as a customer experience (CX) channel, companies across industries must deliver excellent customer care on mobile devices. They must also ensure that mobile apps are part of their omnichannel strategy. This study gives insights to CX companies on mobile app usage. The pandemic has accelerated ...

USD 4,950.00
15 Dec 2021  |  Global

The State of the Cloud 2021: The Hybrid, Multicloud Forms the Foundation to Digital Organizations

Highlights from the 2021 Frost & Sullivan Global Cloud Survey

The cloud represents the most critical aspect of digital transformation, according to respondents to the 2021 Frost & Sullivan Global Cloud User survey. As such, companies continue to build out their hybrid, multicloud environments to support strategic business goals, such as agility and improved customer experience. In the tenth annual survey of...

USD 4,950.00
09 Dec 2021  |  Global

Digital Trends in the BFSI Industry Amidst COVID-19 and Beyond

Banking, Financial Services, and Insurance Customer Perspectives

The COVID-19 pandemic accelerated the move to digital channels, the cloud, and self-service customer care so financial companies could take advantage of new technologies to keep businesses running sans a staff yet maintain a satisfactory level of customer experience (CX). BFSI companies are focusing on improving digital experiences such as digital ...

USD 4,950.00
17 Mar 2021  |  Global

Cloud Drives Digital Transformation in Manufacturing

Highlights from the 2020 Frost & Sullivan Global Cloud User Survey

In response to the COVID-19 pandemic, manufacturers accelerated their digitalization strategies in 2020. The most successful firms leveraged a cloud foundation to boost productivity, enable collaboration among remote and frontline employees, and connect people, devices, and data via intelligent platforms. The Frost & Sullivan reveals the progress a...

USD 4,950.00
17 Mar 2021  |  Global

Cloud Drives Digital Transformation in Financial Services

Highlights from the 2020 Frost & Sullivan Global Cloud User Survey

For financial institutions, the first months of 2020 were a test of operational agility. In response to COVID-19's chaos, including branch shutdowns, concerns about employee health and safety, and shifting government mandates, the financial firms best able to pivot were those that were already well into their cloud journeys. Such firms leveraged a ...

USD 4,950.00
17 Mar 2021  |  Global

Cloud Drives Digital Transformation in Retail

Highlights from the 2020 Frost & Sullivan Global Cloud User Survey

In 2020, the retail industry faced tremendous challenges, as COVID-19 caused disruptions in product supply and demand; in the labor pool; and in consumer spending. To address the challenges, retailers accelerated their digitalization strategies. The retailers best positioned to emerge stronger from COVID-19 were those that leveraged a cloud foundat...

USD 4,950.00

6 Item(s)