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17 Mar 2020  |  Global

Indian Contact Center Outsourcing Services Market, Forecast to 2025

Demand for Deeper Customer Engagement and Enhanced Lifecycle Capabilities will Transform the Outsourcing Market

Contact center outsourcing offers businesses several advantages such as cost savings, business flexibility, and access to skilled talent, the best-in-class technology, and a mix of locations and delivery models. Also, outsourcing helps reduce the cost and risk exposure to businesses, and protects companies from industry, economic, and political unc...

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09 Mar 2018  |  Global

Network Security Forensics in the Incident Detection and Response Lifecycle

The Proof is in the Packet

Network security forensic tools get to the heart of the matter in cybersecurity and that is the proper indexing and correlation of packets. The most noted platforms include RSA NetWitness, Cisco Stealthwatch, Arbor Networks Spectrum, and IBM QRadar. However, often companies do not wish to use full packet capture platforms; and will consider solutio...

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26 Dec 2017  |  Global

User & Entity Behavioral Analytics in Incident Detection & Response, 2017

Machine Learning and AI for Rapid Deployment in Incident Response Threat Detection and Mitigation

The report is about User and Entity Behavioral Analytics (UEBA) platforms used in the Incident Detection and Response (IDR) lifecycle and machine learning in various procedures in cybersecurity technologies. UEBA platforms apply algorithms over unstructured data sets to locate anomalies. By using a algorithm-based approach, UEBA is not limited to w...

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24 Nov 2017  |  Global

Artificial Intelligence—Potential to Disrupt and Transform Verticals

Diverse Applications of AI Will Drive Growth Opportunities Across Verticals

Artificial intelligence (AI) has long been discussed, but rarely in terms of real-world applications. The past few years have seen a resurgence of the term with applications across industries. In reality, it has existed in many forms and through many approaches over the years. The constant advancement of hardware and breakthrough Machine Learning (...

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30 Oct 2017  |  Global

An End User Perspective on Navigating Digital Transformation in Manufacturing, Global, 2017

Gain a Competitive Advantage Using Insights from IT Buyers

The overall research objective is to measure the current use and future decision making behavior toward information technology (IT) in Manufacturing, specifically: Enterprise Mobility Management, eCommerce/mCommerce, Unified Communications & Collaboration (UCC), Infrastructure and Data Centers, Big Data and Analytics’ Omnichannel Marketing, Custo...

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13 Oct 2017  |  Global

Global IoT Platforms Trends, 2017

As Commoditization Increases, Ecosystem Strength will be the Key Differentiator

Platforms are a critical part in the IoT ecosystem as they enable a common framework for different stakeholders to use. For companies looking to utilize IoT to improve their products and services, the platforms are an essential medium to access data and insights, and run applications. Advanced technologies further add value to the platform services...

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09 Oct 2017  |  Global

An End User Perspective on Navigating Digital Transformation, Healthcare, Global, 2017

Gain a Competitive Advantage Using Insights from IT Buyers

The overall research objective is to measure the current use and future decision making behavior toward information technology (IT) in the healthcare industry around the globe, specifically: Enterprise Mobility Management, eCommerce/mCommerce, Unified Communications & Collaboration (UCC), Infrastructure and Data Centers, Big Data and Analytics, Omn...

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27 Jul 2017  |  Global

Global Virtual Reality Ecosystem, 2017

Immersive Technologies Creating New Opportunities Across Vertical Industries

This study aims to analyse Virtual Reality (VR) and its applications across vertical industries 2017. Research Scope: The research scope of the study includes the following: • Technology Trends (which includes smartphone, tethered and all-in-one headsets, tracking technology and platforms) • Industry Trends (which includes consolidation, exp...

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26 Jul 2017  |  Global

Digital Transformation in the Global Retail Sector

Technology-driven Transformation is Reshaping Retail

This research service is part of Frost & Sullivan's Integrated Commerce Research Programme. It provides an original perspective on how technology trends, MegaTrends and industry trends are driving the digital transformation of retail. The rise of eCommerce, online marketplace platforms, and subscription models, for example, have been complementing,...

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21 Jul 2017  |  Global

Disruption in Global Financial Services, 2017—Machine Learning is Imperative

Realigning Customer Engagement with Predictive Analytics and Customization

Technology is disrupting the financial services industry. Also termed fintech, tech-enabled products and services in the industry are further enhanced by advanced technologies such as cloud, IoT, analytics, artificial intelligence (AI), and machine language (ML). This research service explores the impact of ML on the financial services industry. Th...

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Showing 1-10 of 33