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22 May 2018  |  Latin America

The Microsoft Effect

Evaluating Microsoft’s Impact on the Enterprise Communications Ecosystem

For over a decade Microsoft has made concerted efforts to establish itself as a major provider of real-time business communications solutions, including enterprise voice and unified communications (UC) services. After gaining a considerable share in the premises-based communications systems market, Microsoft now aspires to capitalize on growing cus...

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17 May 2018  |  North America

Q1 North American Mobile Tracker

Continued Growth of Smartphones, Mobile Computing, and M2M Communications

The North American mobile communications industry is defined by high-speed broadband services, continued penetration of advanced mobile devices, encouraging developments in cellular machine-to-machine (M2M) and Internet of Things (IoT) market, and resurgence of unlimited mobile plans. The attached tracker presents mobile communication metrics for t...

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16 May 2018  |  Global

Global Video Conferencing Endpoints and Infrastructure Market, Forecast to 2022

Software and Cloud Shape the Ongoing Market Transformation

Software and cloud-centric solutions have driven the video conferencing industry to morph significantly. Companies that have innovated at a fast pace are growing while others are becoming less and less relevant. As video conferencing becomes an integral part of the digital transformation strategy, the user demand continues to expand. In 2017, unit ...

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The data management industry has made rapid advancements in storing massive amounts of data—but if it does not also give users the ability to perform data preparation at scale, the analytic insights their organizations are thirsting for will fail to materialize. What organizations need is to equip their business users with self-service data prep...

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This insight provides an overview of GDPR, as companies that need to comply should by now be well aware of its implications. In addition, the report focuses on why it is best for companies to view this regulation less as a restriction on data usage, or a curtailing of legitimate customer relationship management (CRM) practices, as some companies do...

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13 Apr 2018  |  North America

Apple Inc. Performance Tracker, 2018

Apple Products and Services Demonstrate Growth in All Segments

Apple has continued to flourish in with smartphones, tablets, mac computers and a multitude of accessories in a very competitive environment. Much of the company's success can be attributed to its ongoing development of products, and their focus on the overall user experience. While many of Apple's competitors have looked at a more open ecosystem...

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The day of reckoning is fast approaching. On May 25, 2018, the General Data Protection Regulation (GDPR) will go into effect. The European Union (EU) regulation, known as (EU) 2016/679, provides data protection and privacy for all individuals in the EU. GDPR is a law covering all EU member countries, which includes enforcement with fines and/or san...

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12 Apr 2018  |  North America

Cloud Communications Providers Boost Portfolios with Contact Center Solutions

An Overview of CCaaS Announcements Surrounding Enterprise Connect 2018

The powerful benefits of cloud architectures–more flexible capacity adjustment, more cost-effective support of remote agents and faster access to advanced features—have resulted in high growth rates in the cloud contact center market. Market revenue in North America for hosted/cloud contact center solutions surpassed on-premises product revenue...

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29 Mar 2018  |  Latin America

Brazilian Pay TV Services Market, Forecast to 2022

Economic Crisis and New Consumer Demands Severely Impact the Business Outlook

In 2016 and 2017, the economic crisis and political instability severely affected our forecasts. Throughout 2018, the basic interest rate is expected to continue declining and forecasts of agribusiness crops have positive GDP expectations. Inflation and interest rates in decline will enable the return of foreign investments. As the payback period...

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27 Mar 2018  |  Latin America

Latin American Data Communications Services Market, Forecasts to 2023

Saturation in the Enterprise Segment Opens Growth Opportunities among SMBs

In the telecom service industry, the data communications market is one of the most competitive in Latin America. The average revenue per line (ARPL) for data communications services has been declining in recent years due to migration from legacy circuits to Internet protocol (IP) technologies, expense control by enterprises and governments, and als...

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