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This market insight discusses the importance of the 'process' aspect of CRM in customer retention. This is illustrated with the help of a case study of a leading internet service provider, where we discuss some of the challenges faced by the company in customer retention, and the lessons learnt. Some of the process-centric best practices in custome...

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The distribution channel of the POS industry is one of the most complicated one with a lot of entities having different levels of purchase decisions involved. This research service address the complex relations among the various channel partners and defines the roles played by each channel member. The distribution structure varies for each tier o...

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19 Jul 2007  |  Asia Pacific

Chinese Enterprise Telephony Markets CY 2006

This research services analyzes the Chinese enterprise telephony market for the year 2006. The market is segmented into PBX, KTS, WPBX and the IP-PBX markets. Vendor market shares are provided for all the segments.

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19 Jul 2007  |  Asia Pacific

Hong Kong Enterprise Telephony Markets CY 2006

This research services analyzes the Hong Kong enterprise telephony market for the year 2006. The market is segmented into PBX, KTS, WPBX and the IP-PBX markets. Vendor market shares are provided for all the segments.

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19 Jul 2007  |  Asia Pacific

Indian Enterprise Telephony Markets CY 2006

This research services analyzes the Indian enterprise telephony market for the year 2006. The market is segmented into PBX, KTS, WPBX and the IP-PBX markets. Vendor market shares are provided for all the segments.

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19 Jul 2007  |  Asia Pacific

Indonesian Enterprise Telephony Markets CY 2006

This research services analyzes the Indonesian enterprise telephony market for the year 2006. The market is segmented into PBX, KTS, WPBX and the IP-PBX markets. Vendor market shares are provided for all the segments.

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19 Jul 2007  |  Asia Pacific

Japanese Enterprise Telephony Markets CY 2006

This research services analyzes the Japanese enterprise telephony market for the year 2006. The market is segmented into PBX, KTS, WPBX and the IP-PBX markets. Vendor market shares are provided for all the segments.

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20 Jul 2007  |  Asia Pacific

Malaysian Enterprise Telephony Markets CY 2006

This research services analyzes the Malaysian enterprise telephony market for the year 2006. The market is segmented into PBX, KTS, WPBX and the IP-PBX markets. Vendor market shares are provided for all the segments.

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20 Jul 2007  |  Asia Pacific

New Zealand Enterprise Telephony Markets CY 2006

This research services analyzes the New Zealand enterprise telephony market for the year 2006. The market is segmented into PBX, KTS, WPBX and the IP-PBX markets. Vendor market shares are provided for all the segments.

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This research services analyzes the Philippines enterprise telephony market for the year 2006. The market is segmented into PBX, KTS, WPBX and the IP-PBX markets. Vendor market shares are provided for all the segments.

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Showing 1-10 of 190