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17 Oct 2006  |  North America
This market insight discusses the importance of the 'process' aspect of CRM in customer retention. This is illustrated with the help of a case study of a leading internet service provider, where we discuss some of the challenges faced by the company in customer retention, and the lessons learnt. Some of the process-centric best practices in custome...
21 Dec 2005  |  North America
29 Jul 2005  |  North America
This is a detailed insight on the strategies Applied Global Technologies (AGT) implemented to gain success in the videoconferencing services market.
30 Jun 2005  |  North America
This is a market insight that provides details on the impact that PBX vendors are having on the conferencing market. Many of the top enterprise communications vendors have recently expanded their offerings to include audio, web and video conferencing capabilities. Such end-to-end solutions have benefits for customers and end users. However, chall...
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31 Aug 2004  |  North America
This market insight identifies and analyzes the key telecommunications needs of content providers and highlights telecommunications service provider strategies in serving this market. The key focus is on providers of online entertainment content such as music, video, and gaming.
14 Nov 2003  |  North America
The distribution channel of the POS industry is one of the most complicated one with a lot of entities having different levels of purchase decisions involved. This research service address the complex relations among the various channel partners and defines the roles played by each channel member. The distribution structure varies for each tier o...
23 Aug 2002  |  North America
This report covers the wholesale voice services market. Qualitative information such as challenges, drivers, restraints, and key recommendations are included. Quantitative information such as revenue, pricing, and demand forecasts are also provided. Finally, important competitive information that accounts for the most recent occurrences in the who...
08 May 2002  |  North America
08 Apr 2002  |  North America
25 Jan 2002  |  North America