Display search results for ** instead (259 products)

Showing 31-40 of 259

10 Nov 2014  |  North America

2014 North American Contact Center Systems Buyer's Guide

Forging Partnerships Determines the Customer Experience

Choosing a contact center solutions partner is complex and poses dozens of options across systems, on-premise/cloud deployments, and business process outsourcers (BPOs). This Buyers Guide provides enterprise organizations with a fundamental assessment of contact center systems providers and their capabilities. The guide is divided into two section...

USD 10,000.00

USD 7,500.00 save 25 %

27 Oct 2014  |  North America

Mobility and Its Impact on Industrial Environments

Domestic Growth and Demand for Process Innovation in NA Stimulates Growth of Mobility Market

This Micro Boom study focuses on the emerging and growing impact of mobility in industrial environments. Integration and constant development of the networking, processing, and software application technologies is crucial for growth of the industrial smart devices market. The study analyzes how the growth of embedded modules will drive the smart mo...

USD 10,000.00

USD 7,500.00 save 25 %

20 Oct 2014  |  North America

Top Growth Drivers and Trends in the North American Food and Beverage Market

Balancing the Food Equation through Innovative Strategies and State of the Art Technologies

Dynamic variations in food preferences, convenience, food safety and security issues, and costs are defining customer requirements in the North American food and beverage (F&B) market. These requirements are evolving processing, production, packaging, and supply chain models for the F&B manufacturers, enabling market disruptions that include improv...

USD 15,000.00

USD 11,250.00 save 25 %

15 Sep 2014  |  North America

2014 North American Mobile Enterprise Applications

Opportunities within Enterprises

The research objective is to measure the current use and future decision-making behavior toward mobile enterprise applications, including mobile asset tracking, sales force automation, workforce management, and wireless email solutions. Interest in mobile software applications for employees remains strong. Most businesses have implemented between 1...

USD 10,000.00

USD 7,500.00 save 25 %

18 Jul 2014  |  North America

The Impact of IT in Government

An End-User Perspective

The main objective of this research is to measure the current usage and future decision making behaviour toward information technology (IT) within the government sector. Overall, out of the 5 key verticals surveyed, the government sector contributes the second highest percentage of its revenue to the IT budget. New regulatory requirements that rais...

USD 10,000.00

USD 7,500.00 save 25 %

30 Jun 2014  |  North America

Enterprise Priorities in North America

Multichannel Customer Contact

The main objective of this research service was to investigate the current and future integration of customer interactions in the North American contact centers. Currently, one-third of the contact centers have been fully integrated to deliver seamless and consistent customer experiences across channels. By 2016, 54% expect to be fully integrated. ...

USD 10,000.00

USD 7,500.00 save 25 %

23 Jun 2014  |  North America

Enterprise Priorities in North America

Cloud Contact Center Solutions

The main objective of this research service was to investigate the current use and future adaptation of cloud solutions in North American contact centers. Currently, about 50% of the contact centers in North America use hosted or cloud solutions, and that percentage is expected to reach more than 90% by 2016. Although small and medium contact cente...

USD 10,000.00

USD 7,500.00 save 25 %

23 Jun 2014  |  North America

Enterprise Priorities in North America

Contact Center Outsourcing

The overall research objective of this research service was to investigate the current and future outsourcing trends in the North American contact centers. Nearly half of the respondents outsource some customer care activities. Large contact center organizations are greater users of outsourcing than medium and small contact center organizations. Co...

USD 10,000.00

USD 7,500.00 save 25 %

19 Jun 2014  |  North America

Enterprise Priorities in North America

Agent Performance Optimization

The main objective of this research service was to investigate the current use and future adaptation of agent performance optimization (APO) solutions in North American contact centers. Overall, quality monitoring, performance management, and workforce management systems are the most widely used APO applications. Furthermore, large contact centers ...

USD 10,000.00

USD 7,500.00 save 25 %

30 May 2014  |  North America

The Impact of Social Media on External Communications in the Corporate Environment

Uncovering Use Prevalence and Methods of Organizational Use

The primary aim of this research service is to gauge the use trends of social networking within a business context, specifically related to external communications. The study analyzes how social media is used to drive external client relations, measures the prevalence of social media engagement tool use, evaluates social media engagement tools, and...

USD 10,000.00

USD 7,500.00 save 25 %

Showing 31-40 of 259