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26 Jun 2014  |  Europe

Enterprise Priorities in Europe

Multichannel Customer Contact

The overall research objective of this research service was to investigate the current use and future adaptation of multichannel customer contact in European contact centers. Overall, the use rates of mobile apps, social media, Web self-service, and chat are growing, while use rates of LiveAgent voice and email are declining. About 25% of contact c...

USD 12,500.00

USD 9,375.00 save 25 %

23 Jun 2014  |  Europe

Enterprise Priorities in Europe

Agent Performance Optimization

The main objective of this research service was to investigate the current use and future adaptation of agent performance optimization (APO) solutions in European contact centers. Quality monitoring and workforce and performance management systems are the most widely deployed and used APO applications in Europe. Furthermore, large contact centers h...

USD 12,500.00

USD 9,375.00 save 25 %

23 Jun 2014  |  Europe

Enterprise Priorities in Europe

Cloud Contact Center Solutions

The overall research objective of this research service was to investigate the current use and future adaptation of cloud contact center solutions in European contact centers. About 37% of contact center organizations in Europe use a hosted/cloud contact center solution, which is expected to reach 86% by 2016. While small and medium contact centers...

USD 12,500.00

USD 9,375.00 save 25 %

23 Jun 2014  |  Europe

Enterprise Priorities in Europe

Contact Center Outsourcing

The main objective of this research service was to investigate the current use and future adaptation of cloud contact center solutions in European contact centers. One-third of the respondents outsource some customer care activities. The United Kingdom has the highest proportion of companies that outsource, while Benelux has the least. Outsourcing ...

USD 12,500.00

USD 9,375.00 save 25 %

23 Sep 2013  |  Europe

Car Sharing End-user Analysis in Selected European Cities

European Voice of the Customer Study

This research service examines consumer perceptions of car sharing based on a survey conducted in 2012 in France, Germany, and the United Kingdom. Only one out of four city residents in Europe is familiar with the car sharing concept. Once familiar, the interest rate in car sharing reaches 38%. Consumers are most attracted by the all-inclusive and ...

USD 12,500.00

USD 9,375.00 save 25 %

06 Apr 2016  |  Europe

Future of Artificial Intelligence

Investigating the Hardware and Machine Learning Technologies that would Realize the AI Agents of the Future

With improvements in data acquisition and computing power, artificial intelligence (AI) is becoming more of a reality each day. Companies are constantly developing self-evolving machine learning approaches and hardware enhancements to support AI applications. This study explores new innovations in machine learning and computing that will enable the...

USD 15,000.00

USD 11,250.00 save 25 %

30 Mar 2012  |  Europe

EMEA Managed Security Service Providers (MSSP) Market

A quantitative approach to the MSSP in EMEA

This study will provide in-depth quantitative analysis of the main regional European markets, namely the United Kingdom, Germany, France, Spain, Switzerland, Scandinavia, Benelux and Eastern Europe. The analysis also covers Africa and Middle East (MEA) to the extent of the information available due to the markets nascent stage.

USD 15,000.00

USD 11,250.00 save 25 %

USD 18,750.00

USD 14,062.50 save 25 %

 

USD 11,250.00

USD 8,437.50 save 25 %

Showing 1-10 of 46