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28 Nov 2013  |  Asia Pacific

Analysis of Asia-Pacific Managed Security Services (MSS) Market, 2012

Growing Demand for Professional Security Services Drives the Market

The Asia-Pacific managed security services (MSS) market continued to gain greater momentum in 2012. A growing number of enterprises were looking at the professional security services to protect their network infrastructure. Getting more mature about IT security and becoming aware of the benefits of security services models in gaining operational fl...

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28 Oct 2013  |  Asia Pacific

Asia-Pacific Secure Content Management Market CY2012

Stable Growth is Anticipated in the email and Web Security Segments

The Asia-Pacific Secure Content Management (SCM) market continued to perform well during 2012, posting a healthy YoY growth of 13.7 percent, despite economic uncertainties posting negative impact on regional enterprises. The spending sentiment on email and Web security technologies remained high across enterprises, and it is set to continue in the ...

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03 Oct 2013  |  Asia Pacific

Analyst Views on Check Point Experience (CPX) 2013, Sydney

Opportunities and Challenges for Check Point in the Security Market

Check Point Software Technologies held its annual Check Point Experience 2013 Summit in Sydney, Australia on the 6th and 7th of August, 2013. By announcing a slew of security solutions and services, Check Point continued to show its strong ambition in leading the security market. It is believed the vendor is able to tap some new segments in the sec...

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13 Jun 2013  |  Asia Pacific

Analysis of Customer Relationship Management (CRM) on a Software as a Service (SaaS) Model in India

The SMB Segment Drives Rising Penetration Levels

In India, high information technology (IT) adoption rates for small- and medium-sized businesses (SMBs) will only occur when vendors meet the specific budgeting and set-up needs of these clients. This market insight discusses trends in the Indian customer relationship management (CRM) on a software as a service (SaaS) market, with a particular focu...

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11 Jun 2013  |  Asia Pacific

Contact Center Analytics in Asia-Pacific

Analytics Empowers Contact Centers' Transformation

This market insight discusses the various subsectors of contact center analytics: performance analytics, speech analytics, enterprise analytics, and customer interaction analytics. It explores some of the main use cases of contact center analytics and the business benefits that can be derived from them. Adoption trends and vendor approaches across ...

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10 Apr 2013  |  Asia Pacific

Asia-Pacific Distributed Denial of Service (DDoS) Protection Market

Growing High-profile Attacks Drive the Market

The distributed denial of service (DDoS) protection market continued to gain growing awareness among enterprises and service providers in Asia-Pacific, as it recorded a healthy 25.2 percent growth rate in 2011 on a year-on-year (YoY) basis. As increasing publicized attacks on governments and high-profile organizations such as Google, eBay, and Amaz...

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31 Jan 2013  |  Asia Pacific

Social Media as a Contact Channel in Asia-Pacific

Social Media in Customer Service in Asia-Pacific

Social media is rapidly emerging as the next big frontier for customer engagement and interaction. Millions of customer interactions take place everyday on social media sites such as Facebook, Twitter, and YouTube, besides other customer support forums and online communities. Therefore, it has become imperative for companies to possess a sound soci...

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7 Item(s)