Search results for '**' (106 products)
23 Jun 2014  |  Europe
Contact Center Outsourcing
The main objective of this research service was to investigate the current use and future adaptation of cloud contact center solutions in European contact centers. One-third of the respondents outsource some customer care activities. The United Kingdom has the highest proportion of companies that outsource, while Benelux has the least. Outsourcing ...
23 May 2014  |  North America
Healthcare Opportunities in the United States and Europe.
The overall objective of this research service was to measure the current and future decision-making behavior toward IT technologies within the healthcare industry, specifically audio conferencing, business-grade and consumer softphones, headsets, Internet protocol telephony, time-division multiplexing phones, unified communications, video, and Web...
16 May 2014  |  Asia Pacific
The Increasing Complexity of Business Applications is Driving the Market
Over the past few years, APM has been gaining greater traction among enterprises in Asia-Pacific due to the increased adoption of complex applications in the business environment. The complexity of applications implemented across multiple platforms in business organizations prompts enterprises to adopt advanced solutions to monitor and manage the p...
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18 Apr 2014  |  North America
Opportunities in the 5 Key Markets from a Customer Perspective
The overall research objective is to measure the current use and future decision making-behavior toward IT technologies, specifically cloud computing. More than half of US and European respondents currently using cloud technologies find cloud computing technologies to be highly effective, which indicates that exposure to these technologies can lead...
12 Mar 2014  |  Asia Pacific
The Increase in Highly Motivated Attacks Drives the Market
The advanced persistent threat (APT) solution market in Asia-Pacific region is still at a nascent stage in 2013. As such, the market is estimated to be relatively small at present. This is despite the market buzz and hype surrounding APTs and their impact on the enterprise environment. The actual adoption of APT solutions remains low, and this is p...
28 Nov 2013  |  Asia Pacific
Growing Demand for Professional Security Services Drives the Market
The Asia-Pacific managed security services (MSS) market continued to gain greater momentum in 2012. A growing number of enterprises were looking at the professional security services to protect their network infrastructure. Getting more mature about IT security and becoming aware of the benefits of security services models in gaining operational fl...
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23 Sep 2013  |  Europe
European Voice of the Customer Study
This research service examines consumer perceptions of car sharing based on a survey conducted in 2012 in France, Germany, and the United Kingdom. Only one out of four city residents in Europe is familiar with the car sharing concept. Once familiar, the interest rate in car sharing reaches 38%. Consumers are most attracted by the all-inclusive and ...
07 Aug 2013  |  Latin America
Injectable Dose Formulations will Likely Spur the Growth of CMOs
This research service presents an overview and analysis of the Latin American Contract Research Organization (CRO) market with a focus on Argentina, Brazil, and Mexico. It provides country revenue by phase, therapeutic type, and region. The study discusses key challenges and emerging market trends, while providing detailed information on support se...
11 Jan 2013  |  North America
Strategic Analysis of the Global Market for Dual Clutch Transmission Technology in Passenger Vehicles
Europe and China to Propel Global DCT Volumes
OEMs and suppliers are constantly driven to innovate and improve technologies to adhere to stringent emission norms and meet dynamic customer demands. In the quest for improved fuel efficiency and enhanced performance that advancements in transmission technologies can provide, global stakeholders expect DCTs to play a defining role in the global tr...
03 Sep 2012  |  North America
Analytics to Lead the Way for Growth
This study covers the state of the North American contact center systems market. Market segments include inbound contact routing systems, IVR/voice portal systems, outbound dialer systems, quality monitoring systems, workforce management software, and contact center analytics. The study discusses the drivers and the restraints for growth, as well a...