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26 Jun 2014  |  Europe

Enterprise Priorities in Europe

Multichannel Customer Contact

The overall research objective of this research service was to investigate the current use and future adaptation of multichannel customer contact in European contact centers. Overall, the use rates of mobile apps, social media, Web self-service, and chat are growing, while use rates of LiveAgent voice and email are declining. About 25% of contact c...

USD 12,500.00

USD 9,375.00 save 25 %

23 Jun 2014  |  Europe

Enterprise Priorities in Europe

Agent Performance Optimization

The main objective of this research service was to investigate the current use and future adaptation of agent performance optimization (APO) solutions in European contact centers. Quality monitoring and workforce and performance management systems are the most widely deployed and used APO applications in Europe. Furthermore, large contact centers h...

USD 12,500.00

USD 9,375.00 save 25 %

23 Jun 2014  |  Europe

Enterprise Priorities in Europe

Cloud Contact Center Solutions

The overall research objective of this research service was to investigate the current use and future adaptation of cloud contact center solutions in European contact centers. About 37% of contact center organizations in Europe use a hosted/cloud contact center solution, which is expected to reach 86% by 2016. While small and medium contact centers...

USD 12,500.00

USD 9,375.00 save 25 %

23 Jun 2014  |  Europe

Enterprise Priorities in Europe

Contact Center Outsourcing

The main objective of this research service was to investigate the current use and future adaptation of cloud contact center solutions in European contact centers. One-third of the respondents outsource some customer care activities. The United Kingdom has the highest proportion of companies that outsource, while Benelux has the least. Outsourcing ...

USD 12,500.00

USD 9,375.00 save 25 %

23 Sep 2013  |  Europe

Car Sharing End-user Analysis in Selected European Cities

European Voice of the Customer Study

This research service examines consumer perceptions of car sharing based on a survey conducted in 2012 in France, Germany, and the United Kingdom. Only one out of four city residents in Europe is familiar with the car sharing concept. Once familiar, the interest rate in car sharing reaches 38%. Consumers are most attracted by the all-inclusive and ...

USD 12,500.00

USD 9,375.00 save 25 %

14 Feb 2012  |  Europe

2010 European Consumers' Attitudes and Perceptions Towards Transmission Technologies

Transmissions to influence end consumers' perceptions of eco-friendly technologies.

This study offers the key findings from the 'voice of the customer' survey that highlights the end users perception of the different transmission technologies available in the market. It brings out the impact of the transmissions on emissions, on performance and, significantly, on the purchase of new vehicles, as perceived by the end user. The key...

USD 12,500.00

USD 9,375.00 save 25 %

31 May 2012  |  Europe

2010 Europe Consumer Attitudes and Perceptions Towards Sustainability, Environment and Alternative Powertrains

Diesel Powertrains to Maintain the Status Quo in Europe in the Short-to-Medium Term

The aim of this study is to understand consumers sustainability and environmental priorities in their lives and in their choice of vehicle. The study aims to determine consumer perceptions and attitudes towards different environmental and sustainability factors and evaluate the importance of each in determining the characteristics of the future po...

USD 12,500.00

USD 9,375.00 save 25 %

This study provides a strategic analysis of the European Diesel Engine Technologies market and charts a roadmap for this developing market over the period 2001 to 2012. The study focus on the comprehensive analysis of the specific technology for the period upto 2012. Technologies include boosting technologies, fuel systems and engine management sys...

USD 12,500.00

USD 9,375.00 save 25 %

This report examines the many strands which are influencing this situation, and identifies a range of companies that are putting together coherent market strategies - and some that are not.

USD 12,440.00

USD 9,330.00 save 25 %

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