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23 Jan 2020  |  North America

Disney+ Launch Offers Lessons in the Complexity of Scaling D2C Platforms

Pre-testing Cannot Replicate the Experience of Rolling Out a Service Live at Scale

Disney Streaming Services knows what needs to be fixed and what it needs to do to improve the user experience. Disney should resolve all of these issues sooner than later and the next major build and release of Disney+ should include all kinds of new features and improvements. While Disney Streaming Services has been working on the Disney+ platform...

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14 Jan 2020  |  North America

Infusing AI into the Retail Customer Experience

Watch Out World—Your Next Food Server Could be a Bot

As technology adoption has skyrocketed, it has vastly changed the way that consumers engage with businesses across the industries, but never more than in the retail sector. Online shopping, web portals for deals and discounts, review sites allowing consumers to review, compare, praise and complain, and mobile loyalty apps are just a few of the chan...

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27 Dec 2019  |  Latin America

Latin American ICT Growth Opportunities, Forecast to 2025

Artificial Intelligence and Blockchain Emerge as Key Technologies in Driving Digital Transformation

When looking at new technologies that generate interesting opportunities in the Latin American region, blockchain and Artificial Intelligence (AI) emerge as key. Blockchain is still a new technology with conflicting opinions about its real future. Some believe it has little chance of evolving beyond the financial sector (mainly crypto currencies) w...

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23 Dec 2019  |  Asia Pacific

Asia-Pacific Network Security Market Q2 2019 Tracker

Service Provider and Government Sector Remained As the Key Revenue Contributors to Drive the Network Security Market

The Asia-Pacific network security market witnessed a YoY growth of 14.7% in Q2 2019. This was much stronger than the 11.9% YoY in the previous second quarter. In Q2 2019, the healthcare sector was the fastest-growing vertical; it recorded a YoY growth of 26.7%. However, market size of the healthcare sector remained the smallest revenue contributor ...

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18 Dec 2019  |  Asia Pacific

The Malaysian FinTech Landscape, 2019

The Malaysian Banking Industry is on the Brink of Technological Disruption

This study covers the reaction of traditional banks and other financial service companies, the Malaysian regulators and supporting organisations to the new-generation trend of FinTech and explores FinTech start-ups active in the Malaysian market. A regulator holds the key to growing markets; this is true of FinTech in Malaysia. We have captured ke...

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18 Dec 2019  |  North America

North American Mobile Situational Awareness Solutions Market, 2019

Growth Opportunities and Competitive Differentiators in an Emerging First-Responder Solution Category

This study examines the North American mobile situational awareness solutions market. Profiles of two leading provider are presented, including an examination of their product portfolios and strategies. Market trends, adoption drivers and barriers, competitive innovations, and potential growth opportunities are also defined and discussed. The m...

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09 Dec 2019  |  North America

Top Takeaways from the 15th Anniversary Customer Contact West

A Frost & Sullivan Executive MindXchange

The 15th Anniversary Customer Contact West: A Frost & Sullivan Executive MindXchange in Huntington Beach was a meeting of innovative, enthusiastic, collaborative, and analytical minds. This year, the main challenges discussed by contact center leaders were: · Improving employee engagement and retention · Finding the right balance between ...

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03 Dec 2019  |  North America

Why People Must be a Critical Aspect of Digital Transformation

99% of Companies are Embracing Digital Transformation Amidst Disruption, Innovation, and Consumer Upheaval

People, processes and technologies have long been the key elements of a CRM strategy. A recent Frost & Sullivan study found that 99Percentage of businesses are now in some stage of digital transformation. The people piece is a great place to start. Customers and employees play probably the most important role in a company's success. Our research pr...

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02 Dec 2019  |  North America

The Implications of Sharply Declining Prices for the CDN Industry

Data Shows Pricing On Very Large Deals is Down to an All-time Low of $0.001 Per GB Delivered

With customers having so many different CDNs to choose from, both regionally and globally, and the ease of use of switching between multi-CDN vendors, media delivery simply isn’t a sticky product. Media delivery pricing continue to fall and since CDNs are not able to make up for the lower price based on additional traffic volume on a consistent b...

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02 Dec 2019  |  North America

CenturyLink’s Strategic Acquisition of Steamroot

Streamroot Is A CDN provider With An Underlying P2P Technology

CenturyLink’s acquisition is motivated by improving the performance for viewers of live events and day/date content releases to reduce buffering and failed starts during peak hours and catch up TV. Streamroot leverages a software-based mesh network and a deterministic data science methodology, providing device awareness to ensure that consumers h...

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Showing 41-50 of 1339