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09 May 2018  |  Asia Pacific

South Korean Contact Center Applications Market, Forecast to 2023

Competition has Intensified

The South Korean contact center applications market size is estimated to grow from $66.0 million in 2016 to $74.9 million by 2023, at a Compound Annual Growth Rate (CAGR) of 1.8%. This study is part of the Asia-Pacific research service for the contact center applications market which covers 14 countries (Australia, China, Hong Kong, India, Indones...

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09 May 2018  |  Asia Pacific

Taiwanese Contact Center Applications Market, Forecast to 2023

Price Sensitivity Remains Despite Overall Market Maturity

The Taiwanese contact center applications market size is estimated to shrink from $9.3 million in 2016 to $8.3 million by 2023, at a Compound Annual Growth Rate (CAGR) of 1.6%. This study is part of the Asia-Pacific research service for the contact center applications market which covers 14 countries (Australia, China, Hong Kong, India, Indonesia, ...

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09 May 2018  |  Asia Pacific

Thai Contact Center Applications Market, Forecast to 2023

Uptake of Omnichannel Customer Interaction has Increased

The Thai contact center applications market size is estimated to grow from $16.4 million in 2016 to $27.1 million by 2023, at a Compound Annual Growth Rate (CAGR) of 7.4%. The research service is part of the Asia-Pacific market tracker for the contact center applications market, which covers 14 countries (Australia, China, Hong Kong, India, Indone...

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09 May 2018  |  Asia Pacific

Vietnamese Contact Center Applications Market, Forecast to 2023

Still-developing IT Infrastructure Offers Plenty of Growth Opportunities

The Vietnamese contact center applications market size is estimated to grow from $4.0 million in 2016 to $5.6 million by 2023, at a Compound Annual Growth Rate (CAGR) of 5.1%. The research service covers the contact center applications market in Vietnam based on 6 application segments including Inbound Contact Routing (ICR), Interactive Voice Respo...

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02 Feb 2016  |  Europe

Open Data Strategies in Real-time Cities—Cambridge (UK) and Kazan (Russia)

Early Stage Adopters Offer Glimpses into Emerging Data Strategies, Governance Structures, Partnerships, and Challenges

This is the second in a series of city case study publications as part of Frost & Sullivan's Real-Time Cities Research Programme. It is becoming increasingly evident that cities have an opportunity to stimulate economic growth by opening up their substantial sources of data to digital service innovators. To become true real-time cities, they want t...

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22 Dec 2015  |  Global

The Role of Wearable Devices in the Home of the Future

Personalisation and Frictionless Control Will Drive Long Term Opportunities

As the proliferation of wearable devices increases, newer market applications emerge. The smart home market is an attractive opportunity for employing wearable devices. A nascent market, it is important for smart home and wearable vendors to understand the market potential and prepare for the evolution of the smart home ecosystem. In this report, F...

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20 Nov 2015  |  North America

Data Quality  Another Chance to Miss the Boat?

 

Few organizations recognize that they could be addressing data governance head-on, initiating lasting improvements in their data quality as part of their efforts to gather and prepare data for BDA projects. In this weeks SPIE, Stratecast summarizes the data quality issue, makes the case for elevating data governance alongside other BDA objectives,...

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13 Nov 2015  |  North America

A New Use Case for Purpose-Built Analytics: Saving Lives

 

This weeks SPIE looks primarily at the benefits realized from CSP data analysis, and examines how CSPs, globally, are using data analysis to address a myriad of business needs tied to use cases for improving operations and generating new revenue. However, there are times when data analysis is important for reasons outside of the CSP; when the need...

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12 Nov 2015  |  Global

Public Vulnerability Research Market in 2014

The Evolving Threat Environment During the Internet of Things Era

The Frost & Sullivan analysis of the global public vulnerability research market in 2014 is part of a series of studies compiled from various public sources to analyze the public vulnerability landscape from 2013 to 2014. Vulnerability data is collected, queried, and segmented, resulting in a wealth of information that is intended to provide qualit...

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This weeks SPIE explains how customer data analysisunderstanding the continuous generation of network usage data from customer interaction with apps and contentis used by CSPs globally for improving their internal processes. The report explains how data analysis suppliers such as Guavus address a growing wave of strategic CSP business needs tied...

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