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17 Mar 2020  |  Global

Indian Contact Center Outsourcing Services Market, Forecast to 2025

Demand for Deeper Customer Engagement and Enhanced Lifecycle Capabilities will Transform the Outsourcing Market

Contact center outsourcing offers businesses several advantages such as cost savings, business flexibility, and access to skilled talent, the best-in-class technology, and a mix of locations and delivery models. Also, outsourcing helps reduce the cost and risk exposure to businesses, and protects companies from industry, economic, and political unc...

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27 Sep 2019  |  Global

End User Priorities in Digital Transformation, Europe, 2019

Learn How IT Investments Drive Revenue Growth

Across industries, companies expect to increase their IT and Communications investments by 22Percentage. Almost 100Percentage of businesses in Europe have a digital transformation today; however, 19Percentage believe they are behind others on their journey. This is good news for technology vendors; however, the key to success is to gain a deeper un...

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02 Apr 2019  |  Global

Global Next Wave Technology Disruptors, 2018

Uncovering the Technologies that will Transform Vertical Markets and Society

In H1 2018, Frost & Sullivan’s ICT team conducted a small-scale survey of thought leaders from around the world to seek opinion on the technologies that will have a profound transformative impact on existing industry dynamics, value chains, and business models across multiple vertical markets in the next 10 years. Survey respondents came from tw...

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21 Dec 2018  |  Global

Quantum Computing—Game-changing Vertical Market Implications, 2018

Potential Applications for the Use of Quantum Computers Across Various Verticals

Since the development of one of the first theoretical frameworks for a quantum computer in the early 1980s, scientists have been working on achieving ‘Quantum Supremacy’. This state will be achieved by the design and construction of a quantum computer capable of solving problems that cannot be realistically solved by the most powerful classic s...

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12 Dec 2018  |  Global

The Role of Bots in Financial Services, 2018

Fundamental Shift Evident in the Transition from Transactional to Conversational Customer Interaction

One of the most critical challenges that the financial services industry continues to struggle with is the introduction of technology-enabled solutions into their businesses. Evolving customer demands and technologies require companies to adapt rapidly and offer customers what they want, when they want, and where they want. This mean that customers...

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09 Mar 2018  |  Global

Network Security Forensics in the Incident Detection and Response Lifecycle

The Proof is in the Packet

Network security forensic tools get to the heart of the matter in cybersecurity and that is the proper indexing and correlation of packets. The most noted platforms include RSA NetWitness, Cisco Stealthwatch, Arbor Networks Spectrum, and IBM QRadar. However, often companies do not wish to use full packet capture platforms; and will consider solutio...

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26 Dec 2017  |  Global

User & Entity Behavioral Analytics in Incident Detection & Response, 2017

Machine Learning and AI for Rapid Deployment in Incident Response Threat Detection and Mitigation

The report is about User and Entity Behavioral Analytics (UEBA) platforms used in the Incident Detection and Response (IDR) lifecycle and machine learning in various procedures in cybersecurity technologies. UEBA platforms apply algorithms over unstructured data sets to locate anomalies. By using a algorithm-based approach, UEBA is not limited to w...

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24 Nov 2017  |  Global

Artificial Intelligence—Potential to Disrupt and Transform Verticals

Diverse Applications of AI Will Drive Growth Opportunities Across Verticals

Artificial intelligence (AI) has long been discussed, but rarely in terms of real-world applications. The past few years have seen a resurgence of the term with applications across industries. In reality, it has existed in many forms and through many approaches over the years. The constant advancement of hardware and breakthrough Machine Learning (...

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30 Oct 2017  |  Global

An End User Perspective on Navigating Digital Transformation in Manufacturing, Global, 2017

Gain a Competitive Advantage Using Insights from IT Buyers

The overall research objective is to measure the current use and future decision making behavior toward information technology (IT) in Manufacturing, specifically: Enterprise Mobility Management, eCommerce/mCommerce, Unified Communications & Collaboration (UCC), Infrastructure and Data Centers, Big Data and Analytics’ Omnichannel Marketing, Custo...

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13 Oct 2017  |  Global

Global IoT Platforms Trends, 2017

As Commoditization Increases, Ecosystem Strength will be the Key Differentiator

Platforms are a critical part in the IoT ecosystem as they enable a common framework for different stakeholders to use. For companies looking to utilize IoT to improve their products and services, the platforms are an essential medium to access data and insights, and run applications. Advanced technologies further add value to the platform services...

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