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09 May 2018  |  Asia Pacific

Malaysian Contact Center Applications Market, Forecast to 2023

The Demand for Omnichannel is Changing the Solution Conversation

The contact center applications market in Malaysia grew by 5.2% in 2016, compared the declining trends the previous year. The market is forecasted with a CAGR of 1.5% from 2016 to 2023. This study is part of Asia Pacific research service for the contact center applications market which covers 14 countries (Australia, China, Hong Kong, India, Indone...

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09 May 2018  |  Asia Pacific

New Zealand Contact Center Applications Market, Forecast to 2023

Focus on Resource Optimization and Customer Insights Became Mainstream

The New Zealand contact center applications market has been growing at a steady growth rate of 0.7% and was valued at $13.5 million in 2016. The market is forecast to grow at a CAGR of 0.8% from 2016 to 2023. This study is part of the Asia-Pacific research service for the contact center applications market, which covers 14 countries (Australia, Chi...

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09 May 2018  |  Asia Pacific

Philippine Contact Center Applications Market, Forecast to 2023

Fast-paced Adoption was Observed Among Outsourcers Offering Services to Global Organizations

The Philippine contact center applications market is estimated to be worth $20.8 million, a moderate growth of 0.9% in 2016 following adecline of 5.1% in 2015. The market is forecast to see a CAGR of 5.1% from 2016 to 2023. This study is part of the Asia-Pacific research service for the contact center applications market, which covers 14 countries...

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09 May 2018  |  Asia Pacific

Singaporean Contact Center Applications Market, Forecast to 2023

Adoption of WFM and Analytics Applications Will Bring Growth

The Singaporean contact center applications market size is estimated to shrink from $16.3 million in 2016 to $16.2 million by 2023, at a Compound Annual Growth Rate (CAGR) of 0.1%. This study is part of the Asia-Pacific research service for the contact center applications market, which covers 14 countries (Australia, China, Hong Kong, India, Indon...

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09 May 2018  |  Asia Pacific

South Korean Contact Center Applications Market, Forecast to 2023

Competition has Intensified

The South Korean contact center applications market size is estimated to grow from $66.0 million in 2016 to $74.9 million by 2023, at a Compound Annual Growth Rate (CAGR) of 1.8%. This study is part of the Asia-Pacific research service for the contact center applications market which covers 14 countries (Australia, China, Hong Kong, India, Indones...

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09 May 2018  |  Asia Pacific

Taiwanese Contact Center Applications Market, Forecast to 2023

Price Sensitivity Remains Despite Overall Market Maturity

The Taiwanese contact center applications market size is estimated to shrink from $9.3 million in 2016 to $8.3 million by 2023, at a Compound Annual Growth Rate (CAGR) of 1.6%. This study is part of the Asia-Pacific research service for the contact center applications market which covers 14 countries (Australia, China, Hong Kong, India, Indonesia, ...

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09 May 2018  |  Asia Pacific

Thai Contact Center Applications Market, Forecast to 2023

Uptake of Omnichannel Customer Interaction has Increased

The Thai contact center applications market size is estimated to grow from $16.4 million in 2016 to $27.1 million by 2023, at a Compound Annual Growth Rate (CAGR) of 7.4%. The research service is part of the Asia-Pacific market tracker for the contact center applications market, which covers 14 countries (Australia, China, Hong Kong, India, Indone...

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09 May 2018  |  Asia Pacific

Vietnamese Contact Center Applications Market, Forecast to 2023

Still-developing IT Infrastructure Offers Plenty of Growth Opportunities

The Vietnamese contact center applications market size is estimated to grow from $4.0 million in 2016 to $5.6 million by 2023, at a Compound Annual Growth Rate (CAGR) of 5.1%. The research service covers the contact center applications market in Vietnam based on 6 application segments including Inbound Contact Routing (ICR), Interactive Voice Respo...

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27 Apr 2018  |  North America

Latin America Outlook of the Information Technology Services Market, 2018

Adoption of New Technologies to Drive Innovation in Companies

The Latin American Information Technology (IT) industry is growing rapidly. Companies of different sizes and across a variety of verticals are increasingly understanding the benefits of IT and increasing their technology budgets to support business operations. Technologies are being leveraged to support companies' digital transformation processes. ...

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19 Mar 2018  |  North America

Internet of Things-based Solutions for Customer Support, US, 2018

Need to Deliver Timely Support, Improve Process Transparency, and Enhance Customer Experience Drive Implementation

This study analyzes the market opportunity for Internet of Things (IoT)-based solutions in the customer support function across the enterprise and consumer segments. Research scope - The study offers an overview of the various customer support areas that can leverage IoT-enabled solutions. - The research identifies and analyzes drivers and challe...

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Showing 21-30 of 261