The Asia-Pacific hosted IP telephony and Unified Communications and Collaboration (UCC) services market entered into a fast-moving stage for the first time and various services available in the market increased across all countries in the region. Increasing awareness and demand for cloud services is also driving migration from a CapEx to OpEx model...

Scope of the report The research report includes the following segments: Product scope: Network Security Technologies. Sub-segments include Firewall/IP Sec, SSL VPN, IDS/IPS. Geographic scope: Asia-Pacific (China, Hong Kong, Taiwan, Japan, South Korea, Australia, New Zealand, India, Singapore, Malaysia, Indonesia, The Philippines, Thailand, Viet...

This research service analyzes the contact center outsourcing market in Asia-Pacific. It provides market sizing and forecasting in terms of both, seats and revenue. Revenue forecasts are provided for 13 countries within the total Asia-Pacific market: Australia, China, Hong Kong, India, Japan, Malaysia, New Zealand, Indonesia, the Philippines, Singa...

05 Jan 2016  |  Asia Pacific

Asia-Pacific Hosted Contact Center Services Market, Forecast to 2021

System Flexibility and Scalability Demands to Power Revenues, Adoption of Hosted and Cloud Contact Centre Solutions to Increase

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This research service analyzes the hosted contact center services market in the Asia-Pacific region. Market sizing and forecasting are provided in terms of seats and revenue. The competitive landscape is examined at a vendor level as well as at a service provider level. Furthermore, key application vendors and hosted contact center service provider...

The research service includes analysis of the contact center outsourcing market in Asia-Pacific. Market sizing and forecasting are provided in terms of both seats and revenue. Revenue forecast is provided for 13 countries within the total Asia-Pacific market including Australia, China, Hong Kong, India, Japan, Malaysia, New Zealand, Indonesia, the ...

16 Sep 2015  |  Asia Pacific

Analysis of the Asia-Pacific Contact Center Applications Market

Omni-channel Integration Consolidates Communication Platforms

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Contact centers are actively transforming from call centers to customer engagement centers. This study breaks down the contact center applications market across 14 countries in Asia-Pacific based on 8 application segments: ACD, CTI, IVR, outbound systems, call monitoring, WFM, speech technology, and multimedia systems. It presents the market sizing...

The Asia-Pacific (APAC) network security market recorded a year-on-year growth of 3.6% in 2014. High profile breaches involving key retailers in the United States have led to more enterprises believing there is a need to detect and remediate hidden malware in their networks. Network firewall companies have performed strategic acquisitions, integrat...

The Asia-Pacific application delivery controller market (ADC) posted revenue of $720.1 million in 2014, recording a steady year-on-year growth of 7.3% as service providers and enterprises continued to enhance their critical business application services on the Web platform. Understanding ADC technology and its important role in the business environ...

This research service includes analysis of the hosted contact center services market in the Asia-Pacific region. Market sizing and forecasting are provided for Asia-Pacific, in terms of seats and revenue. The competitive landscape is examined at the vendor level and at the service provider level. Regional analyses and forecasting are presented for ...