Search results for '**' (98 products)

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04 Oct 2019  |  Latin America

Contact Center Solutions Market in Latin America and the Caribbean, Forecast to 2024

Hosted/Cloud Solutions Leading Market Growth Through Innovation and Flexibility

This study examines the contact center (CC) solutions market in Latin America and the Caribbean. In the past, Frost & Sullivan has done separate studies for the contact center on-premise solutions and hosted/cloud solutions markets. However, this year both studies are combined. This study is based on extensive primary and secondary research. Some ...

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04 Oct 2019  |  North America

Evolving Cloud Market in Mexico

Despite Challenges, Providers and Users Push the Market Forward

Mexico is the second largest Infrastructure as a Service (IaaS) market in Latin America, behind Brazil; and is responsible for approximately 23% of the region’s market revenues in 2019, according to Frost & Sullivan estimates. However, a few characteristics specific to Mexico have hindered cloud adoption in the last couple of years—although, Fr...

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27 Sep 2019  |  Global

End User Priorities in Digital Transformation, Europe, 2019

Learn How IT Investments Drive Revenue Growth

Across industries, companies expect to increase their IT and Communications investments by 22Percentage. Almost 100Percentage of businesses in Europe have a digital transformation today; however, 19Percentage believe they are behind others on their journey. This is good news for technology vendors; however, the key to success is to gain a deeper un...

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20 Sep 2019  |  Asia Pacific

Artificial Intelligence (AI)-based Security Industry Guide

The Need for AI-enhanced and Automated Security Solutions for Better Threat Prevention, Detection and Response

Artificial intelligence (AI) and machine learning (ML) have been adopted widely across industries over the years due to the multifaceted benefits that the technologies bring about. AI and ML have been also increasingly adopted across industries, from such as healthcare, education, information and communication technologies (ICT), logistics, marit...

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While the cloud model can be equally attractive to every company size, one sector has been particularly relentless in pursuing a cloud strategy: midmarkets. In the Frost & Sullivan 2019 Global Cloud Survey, midmarket firms are consistently among the highest adopters of services across the cloud stack—Infrastructure as a Service (IaaS), Platform a...

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30 Aug 2019  |  North America

Equinix Network Edge

Bridging the NFV Gap in Enterprise WAN Middle Mile

Platform Equinix offers one of the broadest data center footprints and portfolio of interconnection services in the market, with a digital ecosystem that includes: 1700+ network providers, 800+ digital content providers, 1250+financial services companies, 2900+ cloud and IT services providers, and nearly 3000 global enterprises. While network ser...

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As cloud migration and adoption continue to grow, enterprises are increasingly deploying a hybrid environment, comprising public and private, on-premises and hosted infrastructure resources. With the aid of versatile hybrid cloud platforms that support common management and orchestration across different deployment models, enterprises have gained v...

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22 Aug 2019  |  North America

Contact Center Buyers Guide, North America, 2019

Providers Look to Harness AI to Infuse Intelligence in the Customer Experience

New analysis from Frost & Sullivan's Digital Transformation program finds that growth continues in all areas of the contact center market: premise-based systems, the cloud, and hybrid configurations. Analytics, quality monitoring, and recording continue to be bright spots for growth, but emerging areas are taking center stage as companies transitio...

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30 Jul 2019  |  Europe

Information Technology/Operational Technology (IT/OT) Security Convergence in the Smart Building Technology Market, Forecast to 2022

Digitalization and Cyberattacks driving adoption of IT/OT Security in Smart Buildings

Automation, IoT, and digitalization are rapidly changing, and enterprise operations and building operations have not made an exception either. Today, smart devices control building management activities including temperature control, access control, lighting control, communication, and safety systems in many enterprises. At the same time, such conv...

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29 Jul 2019  |  North America

North America Contact Center Outsourcing Market, Forecast to 2022

Digital Transformation Proves Challenging Amid Active Service Provider Acquisitions

The ongoing jostle for preeminence in customer care BPO in the region of North America (NA) is entering an important new phase. Like the original “Great Game” – a foreign policy term associated with the geopolitical machinations of the Great Powers and regional powers vying for geopolitical standing and influence in Central Asia. Dominant ma...

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Showing 1-10 of 98