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03 Feb 2021  |  Europe

AI-powered Chatbots Boosting the European CX Management Market, 2020

Chatbots Enhance the Customer Experience and Give Businesses Extraordinary Scaling Opportunities

The chatbots market is one of the fastest-growing in the ICT industry. There are several effective uses for chatbots. Businesses are applying them, in particular, to enhance their customer services and improve customer experience (CX). Chatbots are deployed across different channels, including web chat, SMS, social media, mobile chat apps, among ot...

USD 2,450.00
12 Jan 2021  |  North America

North American Knowledge Management (KM) Market View for Customer Care, 2021

Knowledge Creation and Mining for Improve Employee and Customer Engagement

Knowledge management (KM) is a mature technology area that can be broadly applied across all areas of business. Initially, KM was aimed at gathering and sharing of knowledge within an organization (across documents, databases, and other sources). One of the most critical early components of KM was content management; an organizations data and infor...

USD 2,450.00
08 Jan 2021  |  Europe

Enhancing European Customer Experience with Artificial Intelligence

AI Technologies Offer New Opportunities to Nurture Relationships and Enhance Customer Contact Effectiveness

This study focuses on how AI is making inroads into the customer experience (CX) space. After shifting from on-premises solutions to cloud-based services, the industry is embracing AI and integrating it into various CX-related use cases and solutions. Chatbots, voicebots, behavioral applications, biometrics, cybersecurity, speech recognition, machi...

USD 2,450.00
24 Dec 2020  |  North America

North America Customer Experience Outsourcing Services, Forecast to 2024

Virtual Agents and Remote Interactions Create New Growth Opportunities

This study examines the trends in the North America customer experience outsourcing (CXO) services market and forecasts the market size. Companies today are desperately looking for ways to map Omnichannel strategies to their customer marketing strategies - thus taking out cost, streamlining operations and increasing revenue. The businesses that wil...

USD 2,450.00
23 Dec 2020  |  Asia Pacific

Emerging Disruptive Technologies Powering the Asia-Pacific Industrial Internet-of-Things Market, 2020

Future Growth Potential Beyond Connectivity Offers Unique Growth Opportunities for Telecommunication Services Providers

The Asia-Pacific (APAC) region is considered a global hub for manufacturing and industry. Additionally, governments across the region are undertaking bold digital transformation programs to achieve advanced industrial capabilities, particularly regarding the Industrial Internet of Things (IIoT). However, despite the hype, there remains considerable...

USD 2,450.00
23 Dec 2020  |  Asia Pacific

Increasing the Investments to Accelerate the Competitive Intensity in Australia’s Data Center Colocation Services Market

Portfolio Expansion to Ensure Transformational Growth

Australia is one of the growing data center colocation services markets in Asia-Pacific. Despite facing intensifying competition from Singapore and Malaysia, the market in Australia continues to expand. Growth has been driven mostly by hyperscale cloud vendors, large enterprises, and highly regulated verticals, such as banking, financial services,...

USD 2,450.00
18 Dec 2020  |  Europe

AI-powered Voicebots Turbocharging European Customer Journeys, 2020

Voicebot-enhanced Customer Experiences to Create New Opportunities for European Businesses

The voicebots market is still in its early stages in Europe but is one of the fastest-growing within the field of information and communication technology (ICT). By enhancing customer interactions and customer experience (CX), voicebot offerings seem ready to become one of the most valuable business solutions in the CX space. Latest advances in ar...

USD 2,450.00
16 Dec 2020  |  Global

Strong Domestic Demand Powers India’s Customer Experience Outsourcing Services Market, 2020–2026

Demand for Cost Savings, Business Flexibility, and Low Operation Costs to Ensure Transformational Growth

Brands use outsourcing as a competitive strategy to get a multitude of benefits, including cost savings, best-in-class technology, business flexibility, access to skilled talent, and a blend of locations and delivery models. Customer experience (CX) outsourcing vendors partner with clients to understand their business challenges and offer solutions...

USD 2,450.00
16 Dec 2020  |  Asia Pacific

Automation and Omnichannel Fuel South Korean Customer Experience Outsourcing Services Market, 2020–2026

Lower Cost Benefits, Business Flexibility, and Access to Skilled Talent to Support CX Outsourcing Growth Strategies

Brands use outsourcing as a competitive strategy to get a multitude of benefits, including cost savings, best-in-class technology, business flexibility, access to skilled talent, and a blend of locations and delivery models. Customer experience (CX) outsourcing vendors partner with clients to understand their business challenges and offer solutions...

USD 2,450.00
16 Dec 2020  |  Asia Pacific

Digital Channels and Automation Fuel New Zealand’s Customer Experience Outsourcing Services Market, 2020–2026

Lower Cost Benefits, Business Flexibility, and Access to Skilled Talent to Bring About Transformational Growth in CX Outsourcing

Brands use outsourcing as a competitive strategy to get a multitude of benefits, including cost savings, best-in-class technology, business flexibility, access to skilled talent, and a blend of locations and delivery models. Customer experience (CX) outsourcing vendors partner with clients to understand their business challenges and offer solutions...

USD 2,450.00

Showing 41-50 of 602