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17 Jan 2014  |  Latin America

Insights into Big Data and Analytics in Brazil

From a Nascent Market in 2013 to a Billion Dollar Industry in 2018

Big Data has yet to take hold in Brazil, but some verticals (e.g., finance, telecoms, retail) are exploring projects with IT companies who provide solutions for fraud analytics, real-time analytics with in-memory computing, and online and digital analytics, to name a few. These solutions offer clear return on investment such as reduction of churn r...

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25 Feb 2014  |  Latin America

Analysis of the Hosted and Cloud Solutions for Contact Centers Market in Latin America

Improving Business Productivity Quickly and at a Lower Cost

In Latin America, hosted and cloud services for contact centers are emerging as an alternative solution to premises-based contact center applications. These services are owned and operated by third-party providers, and they enable contact centers to be more productive, offering a better service to clients with reduced capital expenditures when comp...

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15 Apr 2014  |  Latin America

Argentine and Chilean Contact Center Outsourcing Services Markets

Higher Costs and Competition Threatens Profitability

The Contact Center Outsourcing (CCO) Services Market in Argentina slightly decreased in revenue in 2013 because of the exit of providers during the year as a result of the low profitability margins. On the other hand, the CCO services market in Chile exhibited a mild revenue growth in 2013, mostly based on the domestic business, as several offshori...

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16 Jul 2014  |  Latin America

Colombia and Peru Contact Center Outsourcing Services Markets 2014

Competitive Pressure Increases as More Competitors Enter the Markets

The contact center outsourcing services market in Colombia exhibited high revenue growth in 2013, again the fastest-growing marketplace in Latin America. This performance was driven by both domestic and the offshoring businesses, but the latter experienced the higher growth rate. The Peruvian market also experienced high growth this year, although ...

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16 May 2014  |  Latin America

Brazilian BPO and Contact Center Outsourcing Services Market 2014

Looking Forward to Alternative Site Locations and New Verticals to Serve

The Brazilian BPO and contact center outsourcing services market witnessed a revenue increase of 4.7% in 2013, when measured in reais (R$). However, when measured in U.S. dollars, it itranslates into a downturn of 5.1% (given the current exchange instability). The market remains highly concentrated around the top 5 participants.  However, small co...

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17 Jul 2013  |  Latin America

Brazil's Contact Center Outsourcing Services Market 2013

Contact Centers Moving Beyond Traditional Customer Service

The contact center outsourcing services market in 2012 witnessed a transition in which companies, aiming to seek higher rates of profitability, began embracing new business models detached from price-sensitive offers based on voice and workstations. Participants are repositioning their brands to offer broader solutions, integrating contact center a...

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28 Sep 2018  |  Latin America

Latin American Internet of Things (IoT) Devices Market, Forecast to 2023

Portable Asset Tracking & Connected Consumer Electronics Drives Growth of IoT Devices in Latin America

The Internet of Things (IoT) extends Internet connectivity beyond traditional devices such as desktop and laptop computers, smartphones, and tablets, to other devices that use embedded technology to communicate and interact over the Internet. IoT means that everyday physical objects, from vehicles to manufacturing equipment to hotel coffee makers a...

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20 Feb 2015  |  Latin America

Big Data Study 2014

Current Scenario and Future Perspectives of Big Data Projects in Brazil, Mexico, and Colombia

The objective of the study is to present the current scenario and future insights of the Big Data market in Brazil, Colombia and Mexico. The study gives an overview of the Big Data Analytics market, exposing its drivers and restrains in the region and also a section with the perception and interest of 313 Brazilian companies.

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Despite the economic crisis in Argentina, this country presents interesting opportunities for companies and providers engaged in IT outsourcing. The IT outsourcing market was born in Argentina within the general outsourcing trend across industries with shrinking budgets, IT outsourcing rapidly expanded, achieving its own identity and attractiveness...

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The IT infrastructure outsourcing market in Brazil is undergoing a process of repositioning after strong investments were made in the late 1990's. The primary engine of growth to IT infrastructure lost momentum as the Internet boom turned sour. Nonetheless, the IT infrastructure outsourcing market offers interesting growth opportunities; while the ...

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Showing 1-10 of 28