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31 Aug 2020  |  North America

Contact Center Buyers Guide, North America, 2020

Business Agility, Flexibility, and Innovation Present Growth Opportunities in Changing Times

New analysis from Frost & Sullivan's Digital Transformation program presents some of the customer experience trends that Frost & Sullivan believes will shape, grow, and influence customer contact and the customer experience. The study focuses on those growth insights that are the most relevant for 2020-2023 in North America, and highlights the tre...

USD 3,000.00
10 Jan 2020  |  North America

Global End-user Priorities for Customer Engagement, 2019

Improving CX is the Top Corporate Goal from 2020 to 2022 Across Industries

The overall research objective is to measure the current use and future decision making behavior toward customer contact solutions primarily in the United States with a small sample from other regions. The technologies we covered include: customer journey analytics, elearning, quality monitoring, social media analytics, speech analytics, unified ag...

USD 3,000.00
12 Nov 2019  |  North America

Global Security Orchestration and Automation Response Market, Forecast to 2021

Shrinking Supply of Cyber Security Talent and Growing Volume of Cyber Attacks Drive an Early Adoption of Security Orchestration and Automation Response Solutions in Security Operations Centers

Growing volume and complexity of data breaches force enterprises to invest in many point solutions to reduce vulnerability. Information security analysts often do not have the required bandwidth to handle the huge volume of data generated by each of these tools. The situation is further complicated by the widening gap between the demand and supply ...

USD 3,000.00
22 Aug 2019  |  North America

Contact Center Buyers Guide, North America, 2019

Providers Look to Harness AI to Infuse Intelligence in the Customer Experience

New analysis from Frost & Sullivan's Digital Transformation program finds that growth continues in all areas of the contact center market: premise-based systems, the cloud, and hybrid configurations. Analytics, quality monitoring, and recording continue to be bright spots for growth, but emerging areas are taking center stage as companies transitio...

USD 3,000.00

USD 2,700.00 save 10 %

29 Jul 2019  |  North America

North America Contact Center Outsourcing Market, Forecast to 2022

Digital Transformation Proves Challenging Amid Active Service Provider Acquisitions

The ongoing jostle for preeminence in customer care BPO in the region of North America (NA) is entering an important new phase. Like the original “Great Game” – a foreign policy term associated with the geopolitical machinations of the Great Powers and regional powers vying for geopolitical standing and influence in Central Asia. Dominant ma...

USD 3,000.00

USD 2,700.00 save 10 %

02 Jul 2018  |  North America

Cloud Contact Center Buyers Guide, North America, 2018

Providers Look to Harness AI to Infuse Intelligence in the Customer Experience

The highly competitive hosted/cloud contact center market in North America faces many challenges. Customer service is now the centerpiece of business differentiation. To remain competitive, enterprise decision-makers must deal with cutting costs while vastly improving service quality and the customer experience. The contact center industry als...

USD 3,000.00

USD 2,250.00 save 25 %

29 Jun 2018  |  North America

Contact Center Systems Buyers Guide, North America, 2018

Consumer Preferences Drive Design and Innovation in Customer Care

The highly competitive contact center systems market in North America faces many challenges. Customer service is the now the centerpiece of business differentiation. To remain competitive, enterprise decision-makers must deal with cutting costs, while vastly improving service quality and the customer experience. The contact center industry als...

USD 3,000.00

USD 2,250.00 save 25 %

23 May 2018  |  North America

Contact Center Market Opportunities for UC Solutions

Bridging the Divide Between the Contact Center and the Enterprise

Call, contact or customer interaction centers have traditionally been walled off from the rest of the enterprise, with each organization utilizing separate and distinct platforms for most of their communications capabilities. The contact center has primarily needed to communicate with the outside world, with few requirements to interact in rich way...

USD 3,000.00

USD 2,250.00 save 25 %

27 Apr 2018  |  North America

Latin America Outlook of the Information Technology Services Market, 2018

Adoption of New Technologies to Drive Innovation in Companies

The Latin American Information Technology (IT) industry is growing rapidly. Companies of different sizes and across a variety of verticals are increasingly understanding the benefits of IT and increasing their technology budgets to support business operations. Technologies are being leveraged to support companies' digital transformation processes. ...

USD 3,000.00

USD 2,250.00 save 25 %

19 Mar 2018  |  North America

Internet of Things-based Solutions for Customer Support, US, 2018

Need to Deliver Timely Support, Improve Process Transparency, and Enhance Customer Experience Drive Implementation

This study analyzes the market opportunity for Internet of Things (IoT)-based solutions in the customer support function across the enterprise and consumer segments. Research scope - The study offers an overview of the various customer support areas that can leverage IoT-enabled solutions. - The research identifies and analyzes drivers and challe...

USD 3,000.00

USD 2,250.00 save 25 %

Showing 1-10 of 99