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22 Oct 2015  |  Europe
Analytics the Only Bright Spot in a Declining On-Premises Market
This market analysis research provides market sizing and forecasts for premises-based contact center systems in the Europe, the Middle East, and Africa (EMEA) region. The product segments covered are: inbound contact routing, IVR and voice portal, outbound dialer, quality monitoring, workforce management, and contact center analytics. The study pro...
22 Jun 2015  |  Europe
Technology Solutions to Drive Differentiation and Growth for BPO Providers
This market analysis study provides market sizing and forecasts for the European contact center outsourcing (BPO) market. European market revenue represents outsourcer revenues associated with customer interactions that originate in Europe, regardless of fulfillment model. The study provides breakdown and forecasts by fulfillment platform, industry...
08 Jun 2015  |  Europe
Managed Security Service Providers Help Resource-constrained Organisations Fight APTs
In this research service, Frost & Sullivan focuses on the advanced persistent threats (APT) landscape in Europe, the Middle East, and Africa (EMEA) and the technologies that are offered by service providers that aim to help the organizations protect themselves against these threats. The first section covers the background information on APTs and a ...
02 Jun 2015  |  Europe
Results of End-user Survey Conducted 1Q 2015
A true real-time city exploits its massive data repositories, its network and sensor infrastructure, and the expertise of its ICT partners in the pursuit of policy goals. Frost & Sullivans end-user survey explores how the early innovators are using big and/or open data to achieve these aims and ultimately to build a foundation for commercially-sus...
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12 May 2015  |  Europe
ICT Opportunities in Grand Lyon, Milton Keynes, Helsinki, and Dublin
Cities see an opportunity to stimulate economic growth by opening up their substantial sources of data to digital services innovators. In order to become true real-time cities, they want to do much more than simply publishing existing information and processes online. Differentiation lies in the foundations they put down in terms of data strategi...
17 Apr 2015  |  Europe
The Need for Efficient Application Delivery Will Influence PaaS Growth
Platform-as-a-service (PaaS) offers cost and operational efficiency for enterprises and developers by providing templates and app development tools on a utility basis, thus enabling easy and innovative application development and delivery. Increased enterprise engagement at the application level, spurred on by the growth of the mobile industry, is ...
15 Apr 2015  |  Europe
Sustained Enterprise Cloud Migration Will Spur Double-digit Growth
Increased enterprise migration from on-premise IT services to hosted cloud services is expected to contribute to double-digit growth rates for the European Infrastructure-as-a-Service (IaaS) market. The market is constantly evolving, with providers updating their service portfolio to align with internal long-term cloud strategies and to gain a comp...
04 Mar 2015  |  Europe
AI, General-purpose Autonomous Robotics, 3D Printing, Drones, and the Blockchain will Reshape Vertical Markets
Exponential growth over the next 10 years will drive technological advancement faster than at any other time in history. General-purpose autonomous robotics, artificial intelligence, the Blockchain, 3D printing, and drones will be the most disruptive technologies, whilst augmented and virtual reality will revolutionize daily interaction with our di...
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24 Dec 2014  |  Europe
Companies to Watch in Central and Eastern Europe
The energy sector in Central and Eastern Europe (CEE) is on the verge of smart grid transformation. Smart metering remains the key focal point, and smart grid technologies are deployed in pilot projects. This study provides a market analysis of smart energy development in CEE and presents key characteristics of the fast growing IT market in the reg...
10 Nov 2014  |  Europe
Multi-channel Interface Solutions Help Address Business Needs to Improve Customer Experience
Despite many economic challenges, a steady increase is being witnessed in the adoption of hosted contact center services in the EMEA market. The competitive landscape sees a mixed range of service providers, sharing a common goal of achieving greater market penetration. The changing landscape of the modern consumer (digitally connected, social medi...