The Asia-Pacific hosted IP telephony and Unified Communications and Collaboration (UCC) services market entered into a fast-moving stage for the first time and various services available in the market increased across all countries in the region. Increasing awareness and demand for cloud services is also driving migration from a CapEx to OpEx model...

16 Sep 2015  |  Asia Pacific

Analysis of the Asia-Pacific Contact Center Applications Market

Omni-channel Integration Consolidates Communication Platforms

Infographics

×

Contact centers are actively transforming from call centers to customer engagement centers. This study breaks down the contact center applications market across 14 countries in Asia-Pacific based on 8 application segments: ACD, CTI, IVR, outbound systems, call monitoring, WFM, speech technology, and multimedia systems. It presents the market sizing...

This study breaks down the contact center applications market across 13 countries in the Asia-Pacific region based on 8 application segments including Automatic Call Distributor (ACD), Computer Telephony Integration (CTI), Interactive Voice Response, Outbound, Call Monitoring, Workforce Management (WFM), Speech Technology, and Multimedia applicatio...

This study breaks down the contact center applications market across 13 countries in Asia-Pacific based on 8 application segments including ACD, CTI, IVR, outbound, call monitoring, WFM, speech, and multimedia applications. It presents market sizing and market share by application and by country. Trends are also identified based on technology adopt...

The Asia-Pacific (APAC) network security market registered a flat growth on a quarter-over-quarter (QoQ) basis, although the year-over-year (YoY) growth of good growth suggested that spending sentiments were stronger compared to last year. For enterprises that went ahead with their purchases, strong emphasis was placed on the vendors ability to a...

The Asia-Pacific (APAC) network security market registered a positive year-on-year (YoY) growth rate in Q2 2011, as spending sentiments continued to improve compared to 2010. Because of the increase of supplicated cyber attacks in APAC countries, network security investment is expected to grow healthily. Due to an increasing trend in technology con...

The Asia-Pacific (APAC) mobile security market is currently in a nascent stage as mindshare in and interest toward the technology segment continue to build among enterprises. Nonetheless, the market is expected to post robust growth in the next few years as security concerns surrounding enterprise mobility translate into actual adoption behaviors. ...

This study breaks down the contact center applications market across 13 countries in Asia-Pacific based on 8 application segments including ACD, CTI, IVR, outbound, call monitoring, WFM, speech, and multimedia applications. It presents the market sizing and market share by application as well as by country. Trends are also identified based on techn...

The Asia Pacific managed security services (MSS) market was experiencing a steady growth in 2011 with more enterprises attempting to reduce security expenditures while also maintaining strong security levels. With tightened IT budgets, many companies realized the business sense to use the managed services model for those IT functions that are not b...