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10 Feb 2017  |  Asia Pacific
Asia-Pacific Hosted Telephony and Unified Communications and Collaboration (UCC) Services Providers, 2016
The Asia-Pacific hosted IP telephony and Unified Communications and Collaboration (UCC) services market entered into a fast-moving stage for the first time and various services available in the market increased across all countries in the region. Increasing awareness and demand for cloud services is also driving migration from a CapEx to OpEx model...
16 Sep 2015  |  Asia Pacific
Omni-channel Integration Consolidates Communication Platforms
Contact centers are actively transforming from call centers to customer engagement centers. This study breaks down the contact center applications market across 14 countries in Asia-Pacific based on 8 application segments: ACD, CTI, IVR, outbound systems, call monitoring, WFM, speech technology, and multimedia systems. It presents the market sizing...
28 Oct 2014  |  Asia Pacific
The Industry is Rapidly Transforming from Technology-centric to Customer Engagement Focused
This study breaks down the contact center applications market across 13 countries in the Asia-Pacific region based on 8 application segments including Automatic Call Distributor (ACD), Computer Telephony Integration (CTI), Interactive Voice Response, Outbound, Call Monitoring, Workforce Management (WFM), Speech Technology, and Multimedia applicatio...
10 Oct 2014  |  Global
Does Your Green Footprint Strategy Leverage Emerging Market Potential?
Information technology and service provider companies are turning to renewable energy to meet sustainability goals because of high energy consumption and excessive emissions from data centers. Companies are investing in on-site renewable energy projects or partnering with utility companies to expand their green footprint. This study establishes tha...
15 Oct 2013  |  Latin America
Intense Competition Drives Growth in the Argentinean Market
This research service covers the Argentinean total telecommunications market and examines key drivers and restraints for growth, market trends, and forecasts. The total market is composed of: fixed telephony services, mobile telephony services, fixed broadband services, pay TV services, and fixed VoIP services. In addition, revenue segmentation by ...
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25 Jul 2013  |  Asia Pacific
Growth Stumbles as Global Economic Uncertainty Prevails
This study breaks down the contact center applications market across 13 countries in Asia-Pacific based on 8 application segments including ACD, CTI, IVR, outbound, call monitoring, WFM, speech, and multimedia applications. It presents market sizing and market share by application and by country. Trends are also identified based on technology adopt...
09 Jan 2013  |  Latin America
The Major Competitors Leading the Argentinean Market
This research service covers the Argentinean total telecommunications market and examines key drivers and restraints for growth, trends, and forecasts. The total market is composed by the segments fixed telephony services, mobile telephony services, fixed broadband services, pay TV services, and fixed VoIP services. In addition, revenue segmentatio...
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02 Jan 2013  |  Asia Pacific
Increase in Sophisticated Cyber Attacks Promoted Investment in Network Security Set-ups
The Asia-Pacific (APAC) network security market registered a flat growth on a quarter-over-quarter (QoQ) basis, although the year-over-year (YoY) growth of good growth suggested that spending sentiments were stronger compared to last year. For enterprises that went ahead with their purchases, strong emphasis was placed on the vendors ability to a...
31 Dec 2012  |  Asia Pacific
Importance for Investment in IT Security Arena in Global Business Environment
The Asia-Pacific (APAC) network security market registered a positive year-on-year (YoY) growth rate in Q2 2011, as spending sentiments continued to improve compared to 2010. Because of the increase of supplicated cyber attacks in APAC countries, network security investment is expected to grow healthily. Due to an increasing trend in technology con...
26 Nov 2012  |  Asia Pacific
Interest in Market Technology Continues to Build
The Asia-Pacific (APAC) mobile security market is currently in a nascent stage as mindshare in and interest toward the technology segment continue to build among enterprises. Nonetheless, the market is expected to post robust growth in the next few years as security concerns surrounding enterprise mobility translate into actual adoption behaviors. ...