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The Asia-Pacific hosted IP telephony and Unified Communications and Collaboration (UCC) services market entered into a fast-moving stage for the first time and various services available in the market increased across all countries in the region. Increasing awareness and demand for cloud services is also driving migration from a CapEx to OpEx model...

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16 Sep 2015  |  Asia Pacific

Analysis of the Asia-Pacific Contact Center Applications Market

Omni-channel Integration Consolidates Communication Platforms

Contact centers are actively transforming from call centers to customer engagement centers. This study breaks down the contact center applications market across 14 countries in Asia-Pacific based on 8 application segments: ACD, CTI, IVR, outbound systems, call monitoring, WFM, speech technology, and multimedia systems. It presents the market sizing...

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28 Oct 2014  |  Asia Pacific

Asia-Pacific Contact Center Applications Market, 2013

The Industry is Rapidly Transforming from Technology-centric to Customer Engagement Focused

This study breaks down the contact center applications market across 13 countries in the Asia-Pacific region based on 8 application segments including Automatic Call Distributor (ACD), Computer Telephony Integration (CTI), Interactive Voice Response, Outbound, Call Monitoring, Workforce Management (WFM), Speech Technology, and Multimedia applicatio...

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15 Oct 2013  |  Latin America

Analysis of the Argentinean Total Telecommunications Services Market

Intense Competition Drives Growth in the Argentinean Market

This research service covers the Argentinean total telecommunications market and examines key drivers and restraints for growth, market trends, and forecasts. The total market is composed of: fixed telephony services, mobile telephony services, fixed broadband services, pay TV services, and fixed VoIP services. In addition, revenue segmentation by ...

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25 Jul 2013  |  Asia Pacific

Asia-Pacific Contact Center Applications Market, 2012

Growth Stumbles as Global Economic Uncertainty Prevails

This study breaks down the contact center applications market across 13 countries in Asia-Pacific based on 8 application segments including ACD, CTI, IVR, outbound, call monitoring, WFM, speech, and multimedia applications. It presents market sizing and market share by application and by country. Trends are also identified based on technology adopt...

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09 Jan 2013  |  Latin America

Argentina Total Telecommunications Services Markets 2012

The Major Competitors Leading the Argentinean Market

This research service covers the Argentinean total telecommunications market and examines key drivers and restraints for growth, trends, and forecasts. The total market is composed by the segments fixed telephony services, mobile telephony services, fixed broadband services, pay TV services, and fixed VoIP services. In addition, revenue segmentatio...

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02 Jan 2013  |  Asia Pacific

Asia-Pacific Network Security Market Q3 2011

Increase in Sophisticated Cyber Attacks Promoted Investment in Network Security Set-ups

The Asia-Pacific (APAC) network security market registered a flat growth on a quarter-over-quarter (QoQ) basis, although the year-over-year (YoY) growth of good growth suggested that spending sentiments were stronger compared to last year. For enterprises that went ahead with their purchases, strong emphasis was placed on the vendors ability to a...

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26 Nov 2012  |  Asia Pacific

Asia-Pacific Mobile Security Market CY 2010

Interest in Market Technology Continues to Build

The Asia-Pacific (APAC) mobile security market is currently in a nascent stage as mindshare in and interest toward the technology segment continue to build among enterprises. Nonetheless, the market is expected to post robust growth in the next few years as security concerns surrounding enterprise mobility translate into actual adoption behaviors. ...

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21 Nov 2012  |  Asia Pacific

Asia-Pacific Contact Center Applications Market, 2011

Achieved Double-digit Growth Despite Concerns of Overall Economic Slowdown

This study breaks down the contact center applications market across 13 countries in Asia-Pacific based on 8 application segments including ACD, CTI, IVR, outbound, call monitoring, WFM, speech, and multimedia applications. It presents the market sizing and market share by application as well as by country. Trends are also identified based on techn...

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14 Nov 2012  |  Asia Pacific

Analysis of the Asia-Pacific Managed WAN Optimization Services Market 2010

An Overview of Service Provider Opportunities

The Managed WAN Optimization Services Market continued to enjoy a growing awareness among enterprises and service providers in Asia-Pacific (APAC), as the segment recorded a robust growth rate in 2010 on a year-on-year (YoY) basis. Moreover, increasing pressure on enterprises in APAC to practice greater financial prudence in the wake of uncertain b...

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