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04 Oct 2019  |  Latin America
Hosted/Cloud Solutions Leading Market Growth Through Innovation and Flexibility
This study examines the contact center (CC) solutions market in Latin America and the Caribbean. In the past, Frost & Sullivan has done separate studies for the contact center on-premise solutions and hosted/cloud solutions markets. However, this year both studies are combined. This study is based on extensive primary and secondary research. Some ...
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28 Sep 2018  |  Latin America
Portable Asset Tracking & Connected Consumer Electronics Drives Growth of IoT Devices in Latin America
The Internet of Things (IoT) extends Internet connectivity beyond traditional devices such as desktop and laptop computers, smartphones, and tablets, to other devices that use embedded technology to communicate and interact over the Internet. IoT means that everyday physical objects, from vehicles to manufacturing equipment to hotel coffee makers a...
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01 Jun 2018  |  Latin America
Latin American Enterprise Communications Platforms & Endpoints and Video Conferencing Markets, Forecast to 2023
Vendors Need to Adapt to the Increasing Demand for Flexiblity
The Latin American Enterprise Communications Platforms & Endpoints and Video Conferencing Market achieved stability in 2017, after a tough 2016. Although the overall market is still behind 2015 marks in most variables, the progressive recovery of the Latin American economy is expected to fuel new investments in enterprise communications, as well as...
22 Feb 2018  |  Latin America
As the Maturity Evolves, Data Turns into Insights
The Latin American Big Data and Analytics (BDA) market generated revenues of US$2.992,5 million in 2017, and is expected to reach US$ 8.593,5 million by 2023, representing a CAGR of 19.2%. Big Data and Analytics help organizations make proactive real-time decisions using data. This enables companies to improve customer experience, especially as cu...
19 Feb 2018  |  Latin America
New Opportunities are Arising in this $7.42 Billion Market
The Latin American cloud services market has been witnessing changes in terms of consumer mindset toward cloud computing. Companies of different sizes and across a variety of verticals increasingly understand the benefits of the IaaS business model and make investments in the cloud. The strategy of shifting capital expenditure to operational expend...
27 Dec 2017  |  Latin America
Data Center Market Continues Strongly to Support the Digital Transformation Demand
The data center market remains warm due to the migration of on-premises infrastructure to service providers to ensure business continuity, lower operational costs, and increase physical and logical security. Despite the positive scenario, telecom operators still find it difficult to compete with the large data center and cloud service providers. Op...
17 May 2017  |  Latin America
Vendors Still Need to Prove the Value of Their Solutions to Move up the Chain to Larger Organizations
The cloud IP telephony and unified communications & collaboration (UC&C) services market exhibited a strong performance in Latin America in 2016, despite the highly challenging economic scenario in the region. Competition increased in most countries in Latin America due to the entry of new service providers and because existing participants widened...
02 Feb 2017  |  Latin America
Latin American Enterprise Communications Platforms & Endpoints and Video Conferencing Markets, Forecast to 2022
Enhancing the End-user Experience will Prove Fundamental to Compete against Cloud-based Solutions
The Latin American enterprise communications platforms & endpoints and video conferencing markets suffered from a challenging economic scenario and increased competition from cloud-based communications solutions. As a result, products shipped to the region as well as the revenue generated decreased in 2016. Enterprise communications vendors are n...
02 Nov 2016  |  Latin America
Thinking Outside the "Contact Center" Box and into Innovation, Business Transformation and Industry Verticals
This research services provides market sizing and forecasts for premises-based contact center systems in Latin America. The product segments covered include: inbound contact routing, interactive voice response (IVR) and voice portal, outbound dialer, quality monitoring, workforce management, and contact center analytics. The study provides market f...
16 Mar 2016  |  Latin America
Flexibility and Scalability Concerns to Catalyze Uptake of Cloud Model
This market analysis research provides market sizing, forecasts and trends for hosted and cloud contact center services. This includes public cloud services as well as dedicated hosted solutions. The base year for the study is 2015. The market segments covered are: hosted IVR, hosted ICR, hosted outbound contact, and hosted agent performance optimi...