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30 Jul 2021  |  Europe

Frost Radar™: European UCaaS Market, 2021

A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines

The year 2020 was marked by significant changes in the way European businesses operate and serve customers. The COVID-19 pandemic forced many people to leave their traditional workplaces and move to work-from-home setups to comply with social distancing mandates and limit the spread of the virus. In addition to continuing to adequately serve custom...

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18 Jun 2021  |  Europe

Frost Radar™ for Economic Development: Europe, 2020

Germany, Norway, and the United Kingdom Emerge as the European Leaders

The Frost Radar for Economic Development determines a region's future growth and development potential measured by its ability to enhance quality of life (QOL) for its citizens. This report explores Europes key strengths and weaknesses through country-level assessments of growth and innovation initiatives and then benchmarks each country on these 2...

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24 Sep 2020  |  Europe

Frost Radar™: European Digital Risk Protection (DRP) Market, 2020

Benchmarking Future Growth Potential

Digitization and digitalization initiatives open up opportunities for customer intimacy and efficiency gains. The digital transformation of businesses and processes, along with customer expectation of a superior digital experience, will accelerate the adoption of digital tools. At the same time, enterprises must secure their digital assets – both...

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13 Aug 2020  |  Europe

Frost Radar™: European Mass Spectrometer Market, 2020

A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

European mass spectrometer vendors are transforming their offerings from basic laboratory equipment into effective diagnostic equipment. The European Union’s expanded In Vitro Diagnostic Regulation (IVDR) for medical devices, set to take effect in May 2022, will have a dramatic effect on the industry. Manufacturers’ next-generation mass spect...

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07 Aug 2020  |  Europe

Frost Radar™: European Hosted IP Telephony and UCaaS Market, 2020

A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines™

European businesses are rapidly adopting hosted Internet protocol (IP) telephony and unified communications-as-a-service (UCaaS) solutions to become more agile and more easily adapt to ever-evolving market conditions. The COVID-19 pandemic further reinforced the need for flexibility in technology consumption in terms of capacity adjustments and del...

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09 Jul 2020  |  Europe

Frost Radar™: European Customer Experience Outsourcing Services, 2020

Benchmarking Future Growth Potential

The global customer experience (CX) outsourcing services market is challenged by commoditization. Consequently, outsourcers are deploying advanced technology-enabled solutions and working with partners from across the ecosystem to differentiate in the fragmented marketplace. Over the years, the focus has shifted from cost and labor arbitrage to cus...

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03 Jul 2020  |  Europe

Emerging Trends in the European Digital Used Passenger Vehicles Market, 2020

Focus on Start-ups and White Space Driving Valuations, as 2 Million Used Vehicles Set to be Traded Online

As more and more digitally native customers look to purchase a vehicle, the competition and business models to sell used vehicles online increases. With social distancing norms changing ‘business as usual’, COVID-19 acts as an accelerator for more dealerships, OEMs, and traders to sell online. There are multiple online used vehicle retail mode...

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02 Jul 2020  |  Europe

Frost Radar™: European Endpoint Security Market, 2020

Benchmarking Future Growth Potential

Data breaches are inevitable in the enterprise space, and endpoints continue to be a popular vector of cyberattacks. In response, endpoint security tools have evolved from signature-based antivirus to advanced endpoint security solutions. Endpoint security includes host-based software products that secure computing devices such as laptops, desktop...

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01 Jul 2020  |  Europe

European Customer Experience Outsourcing Services, Forecast to 2024

Growing Customer Demand for Business Resiliency Will Increase Adoption of Outsourcing Services

The Customer Experience Outsourcing Services has undergone a significant shift in the last few years across the world and the European market is no different. The market in Europe is characterized by demand for specific languages, smaller markets, differences that may be unique to certain countries, and increasing demand for nearshoring, among othe...

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24 Jun 2020  |  Europe

Frost Radar™: European Contact Center as a Service Market, 2020

Benchmarking Future Growth Potential

The European contact center as a service (CCaaS) market is enjoying significant attention, although it remains in a growth stage. The market comprises more than 150 vendors of varying size that offer solutions to companies and organization across a broad range of verticals, with financial services, healthcare, public sector, utilities, retail, educ...

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Showing 1-10 of 855