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03 Nov 2021  |  Europe

Europe Customer Experience (CX) Outsourcing Market, Forecast to 2025

AI and Digital Technologies Drive Transformation Growth

This study provides an overview of the European customer experience outsourcing services market. End-user organizations today are desperately looking to automate services and shift into digital their CX strategies - thus taking out cost, streamlining operations, and increasing revenue. The CX services providers need to understand exactly what end-u...

USD 4,950.00

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21 Oct 2021  |  Asia Pacific

Frost Radar™: Australia Customer Experience Outsourcing Services, 2021

A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines

An excellent customer experience is strategic to every organization’s sustained business growth and is overtaking product and pricing as a key brand differentiator. In the connected digital era, customers’ expectations are changing: they are demanding engaging experiences, personalization, and proactive services. These became even more relevant...

USD 4,950.00
21 Oct 2021  |  Europe

Impact of COVID-19 on Healthcare Contact Centers

Acceleration in WAHA, Self-Service & Cloud Investments

The healthcare industry was hit hard by the pandemic as it tackled the toughest of challenges around the globe- slowing down the virus, managing hospital capacity, keeping its staff safe, and ensuring patient privacy and confidentiality. Contact centers were busy far beyond capacity, driving organizations of all sizes to accelerate investments in s...

USD 4,950.00
14 Oct 2021  |  Global

Frost Radar™: Greater China Distributed Denial-of-Service (DDoS) Solutions Market, 2021

A Benchmarking System to Spark Companies to Action - Innovation That Fuels New Deal Flow and Growth Pipelines

Distributed Denial-of-service (DDoS) solutions are appliance-based or cloud-based solutions that can detect and mitigate a broad spectrum of DDoS attacks with high accuracy, ensuring network and business services availability and continuity. Nowadays, a customer's digital experience is pivotal to a company's success. The COVID-19 pandemic has ac...

USD 4,950.00
05 Oct 2021  |  North America

Global Customer Perspectives on Contact Center Trends by Country

Impact of COVID-19 on Top Contact Center Markets

Frost & Sullivan surveyed 661 IT decision-makers around the globe to IT/Communications to gain a deeper understanding of the impact of COVID-19 and their plans to exceed CX expectations as the world recovers from the pandemic. COVID-19 accelerated the move towards self-service, allowing many companies to invest in technology that deflects calls...

USD 4,950.00
30 Sep 2021  |  Global

2021 Technology Convergence Scenarios

The ‘2021 Technology Convergence Scenarios is a powerful technology foresighting research built on the ‘Top 50 Emerging Technologies & Growth Opportunities program. This research is an effort at analyzing the Top 50 emerging technologies, and the strength of interconnects between these technologies to potentially combine with each other. The im...

USD 4,950.00
30 Sep 2021  |  Asia Pacific

Frost Radar™: Asia-Pacific Secure Web Gateway Market, 2021

A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

Secure web gateway (SWG) vendors had a big year in 2020. The largest and most sophisticated of them pro-actively enhanced their portfolios with a range of new features and capabilities, most notably isolation technology, cloud access security broker (CASB), and data loss prevention (DLP). The COVID-19 pandemic has drastically shifted the work env...

USD 4,950.00
24 Sep 2021  |  North America

Acquisitions, Vertical Focus, and New Technologies Drive Highly Competitive North American Mobile Field Service Management (FSM) Market

Changing Workforce and Demanding Customers Help Power New Growth Opportunities

North American businesses rank mobile field service automation as one of their top areas of enterprise digital solution investment.* Each year, Frost & Sullivan examines this particular solution category in the context of the North American market. For the purposes of this 2021 study, mobile field service management (FSM) applications are defined a...

USD 4,950.00
22 Sep 2021  |  Latin America

Growth Opportunities in the Global Webinars and Virtual Events Market

Travel Restrictions and Remote Work Unlock New Growth Potential for Digital-First Engagement

In 2020, remote work and social distancing norms drove millions of businesses to cancel their brick-and-mortar events and shift to webinars and virtual events as an alternative to connect with distributed audiences. Driven by the long term, sustainable impact of distributed and hybrid work and adoption of digital channels, webinars and virtual eve...

USD 4,950.00
21 Sep 2021  |  North America

North American Customer Experience Outsourcing Services Market Growth Opportunities

Digitalization and Automation Spur Outsourcing and Double-Digit Growth Rates

The CX landscape is changing rapidly. Organizations across the board are realizing the importance of delivering excellent customer service as a competitive differentiator. Hence, the domain is gaining more attention and greater investment priority. The market is also becoming much more tech-intensive as emerging tools are able to create a seamless ...

USD 4,950.00

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