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28 Dec 2015  |  Asia Pacific
Massive Demand in Data Center Sector in China, Especially Beijing
This study evaluates Beijings data center services market from a holistic approach, including the following 5 key aspects: market potential, which discusses the market size and the growth momentum; market dynamics, which discusses the drivers and restraints of the markets; competitive landscape, which discusses the types of date center service pro...
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28 Dec 2015  |  North America
A $10-billion Opportunity in 2016–2020
AAs part of the transition to Smart Cities, municipal leaders have embraced technological solutions for public safety priorities in the field of law enforcement, emergency response, and courts and corrections. Many of these departments in the United States and Canada use outdated systems and protocols that are cumbersome and inefficient. ICT provid...
22 Dec 2015  |  North America
Digital Transformation Drives Vendor Consolidation
This market analysis study provides market sizing and forecasts for the North American contact center outsourcing market. The North American market revenue represents outsourced revenues associated with customer interactions that originated in North America, regardless of fulfillment model. This includes onshore, nearshore, offshore, home-agent, au...
01 Dec 2015  |  North America
The North American broadband market ended the third quarter of 2015 (3Q15) with an estimated 108.5 million subscribers, a year-over-year (YoY) increase of 4.0 million subscribers. Broadband providers offering cable, fiber to the x, and satellite contributed to the increase in subscribers.
27 Nov 2015  |  Asia Pacific
Digital Transformation across Industries Generates Massive Demand for Data Storage and IT Outsourcing Services
China is emerging as an important data center services market in the region. This study defines data center services as co-location and managed hosting services, and focuses on third-party data center services with a study period from 2013 to 2021 and base year 2014. The study provides a holistic view of the Chinese data center services market, inc...
20 Nov 2015  |  North America
How Much Forensics Do You Need?
When a security breach occurs, an investigation needs to be initiated. Network security forensics is the technology used not only to understand the nature of the breach, but also to trigger the beginning of remediation. Traditional network security platforms include event correlation and full packet capture. However, different security approaches i...
02 Nov 2015  |  North America
New Solutions Accelerate Market Growth
Distributed denial-of-service (DDoS) is an increasingly popular method of cyber attack. DDoS attacks disrupt operations and block access for legitimate end users, customers, and employees, causing missed sales opportunities, end user frustration, service degradation, and embarrassment for targeted organizations. Attacks are growing in volume, sophi...
30 Oct 2015  |  Latin America
Analytics, Workforce Management, and Quality Monitoring will Leverage Market Growth by 2020
This research services provides market sizing and forecasts for premises-based contact center systems in Latin America. The product segments covered include: inbound contact routing, interactive voice response (IVR) and voice portal, outbound dialer, quality monitoring, workforce management, and contact center analytics. The study provides market f...
22 Oct 2015  |  Europe
Analytics the Only Bright Spot in a Declining On-Premises Market
This market analysis research provides market sizing and forecasts for premises-based contact center systems in the Europe, the Middle East, and Africa (EMEA) region. The product segments covered are: inbound contact routing, IVR and voice portal, outbound dialer, quality monitoring, workforce management, and contact center analytics. The study pro...
19 Oct 2015  |  Global
Emerging Regions Key for Growth in a Mature Market
This market analysis research provides global market sizing and forecasts for premises-based contact center systems. The product segments covered are: inbound contact routing, IVR and voice portal, outbound dialer, quality monitoring, workforce management, and contact center analytics. The study provides global market sizing and forecasts by produc...