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25 Sep 2020  |  Asia Pacific

Frost Radar™: ASEAN Peer-to-Peer (P2P) Lending Market, 2020

A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines

The Association of Southeast Asian Nations (ASEAN) peer-to-peer (P2P) lending industry is disrupting the small and medium enterprise (SME) loan market that is primarily served by banks. P2P lenders are launching products that use technologies such as machine learning and artificial intelligence (AI) to shorten the entire lending process from more t...

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24 Sep 2020  |  Europe

Frost Radar™: European Digital Risk Protection (DRP) Market, 2020

Benchmarking Future Growth Potential

Digitization and digitalization initiatives open up opportunities for customer intimacy and efficiency gains. The digital transformation of businesses and processes, along with customer expectation of a superior digital experience, will accelerate the adoption of digital tools. At the same time, enterprises must secure their digital assets – both...

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14 Sep 2020  |  Asia Pacific

Frost Radar™: Asia-Pacific Hosted IP Telephony and UCaaS Market, 2020

A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines

The Asia-Pacific hosted Internet protocol (IP) telephony and unified communications-as-a-service (UCaaS) market is experiencing dynamic growth caused by a surge in demand for cloud-based communications platforms. As industries gradually evolve in the digital economy, enterprises are embracing UCaaS to capitalize on the benefits of cloud-based servi...

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04 Sep 2020  |  Asia Pacific

Frost Radar™: Australia Customer Experience Outsourcing Services Market, 2020

A Benchmarking System to Spark Companies to Action - Innovation That Fuels New Deal Flow and Growth Pipelines

Delivering effective and efficient customer experiences has become the foundation of customer-centric organizations growth strategies. In Australia and around the world, customers are demanding engaging experiences, personalization, and on-demand, predictive, and proactive services. A successful customer experience strategy requires a customer enga...

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31 Aug 2020  |  Asia Pacific

Frost Radar™: Asia-Pacific Customer Experience Outsourcing Services Market, 2020

A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

Customer experience (CX) continues to be recognized as a distinct business function and takes center stage in many business strategies. Contact centers play an important role in helping companies acquire and retain customers. Contact centers can be perceived as the face of an organization: a hub of customer service and engagement, and the focal poi...

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20 Aug 2020  |  North America

Frost Radar™: Hybrid Cloud Management Platform Market, 2020

A Benchmarking System to Spark Companies to Action—Innovation That Fuels New Deal Flow and Growth Pipelines

As enterprises increase their use of both cloud and physical infrastructures to support a digital business, they require tools that enable easy, efficient, and consistent management of all infrastructures. Hybrid cloud management platforms have become a necessary tool for efficiently and effectively managing the enterprise IT environment. Operatin...

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17 Aug 2020  |  North America

Frost Radar™: Global Threat Intelligence Platform Market, 2020

Benchmarking Future Growth Potential

The growing media attention to cyberattacks and data breaches contributes to raising awareness of cybercrime along with the financial and reputational losses that it causes. Besides, the increasing complexity of cyberattacks highlights the necessity of adopting a proactive, threat intelligence-driven approach to cybersecurity. To secure a modern en...

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28 Jul 2020  |  Global

Frost Radar™: User and Entity Behaviour Analytics Based on Machine Learning, 2020

A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines

As intrusions employ a wide variety of attack vectors and methods, companies have to seriously consider continuous security monitoring, which provides real-time visibility of users and their devices when they attempt to connect to or work on an enterprise network. Security monitoring gives companies the ability to constantly look over their network...

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09 Jul 2020  |  Europe

Frost Radar™: European Customer Experience Outsourcing Services, 2020

Benchmarking Future Growth Potential

The global customer experience (CX) outsourcing services market is challenged by commoditization. Consequently, outsourcers are deploying advanced technology-enabled solutions and working with partners from across the ecosystem to differentiate in the fragmented marketplace. Over the years, the focus has shifted from cost and labor arbitrage to cus...

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07 Jul 2020  |  North America

North American Mobile Field Service Management Market Continues to Offer Expansion Opportunities: Forecast to 2025

Evolving Field Service Environment, 5G, COVID-19 Poised to Have Significant Impact

This study examines the North American mobile field service management market. Mobile FSM solutions are software applications that leverage a variety of technologies (geolocation, artificial intelligence, digital forms, etc.) on smartphones, tablets, rugged devices, and wearables in order to locate, manage, automate and/or optimize field-based serv...

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Showing 1-10 of 225