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16 Jul 2014  |  Latin America

Colombia and Peru Contact Center Outsourcing Services Markets 2014

Competitive Pressure Increases as More Competitors Enter the Markets

The contact center outsourcing services market in Colombia exhibited high revenue growth in 2013, again the fastest-growing marketplace in Latin America. This performance was driven by both domestic and the offshoring businesses, but the latter experienced the higher growth rate. The Peruvian market also experienced high growth this year, although ...

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25 Jun 2014  |  North America

Social Media Monitoring: Listen and Learn

 

This report assesses the value of social media monitoring to the enterprise, and explores the products and perspectives of three prominent social media monitoring providers. It should be of interest to both buyers and sellers of these solutions as they navigate the emerging social sphere.

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03 Jun 2014  |  Global

Connected Industry Insight Series: ICT Opportunities in the Advanced Metering Infrastructure Market

Emerging Opportunities for ICT Providers in the Energy Industry

This research service highlights the ICT opportunities resulting from advanced metering infrastructure (AMI) rollouts, identifying immediate, medium-, and long-term opportunities specific to the main industry participants: communications equipment vendors, communications service providers, IT hardware vendors, IT service providers, and IT software ...

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16 May 2014  |  Latin America

Brazilian BPO and Contact Center Outsourcing Services Market 2014

Looking Forward to Alternative Site Locations and New Verticals to Serve

The Brazilian BPO and contact center outsourcing services market witnessed a revenue increase of 4.7% in 2013, when measured in reais (R$). However, when measured in U.S. dollars, it itranslates into a downturn of 5.1% (given the current exchange instability). The market remains highly concentrated around the top 5 participants.  However, small co...

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15 Apr 2014  |  Latin America

Argentine and Chilean Contact Center Outsourcing Services Markets

Higher Costs and Competition Threatens Profitability

The Contact Center Outsourcing (CCO) Services Market in Argentina slightly decreased in revenue in 2013 because of the exit of providers during the year as a result of the low profitability margins. On the other hand, the CCO services market in Chile exhibited a mild revenue growth in 2013, mostly based on the domestic business, as several offshori...

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This report examines the general trends in consumer spending, and provides insights into the future of communication services spending. It will be of special interest to network operators as well as communication policy makers.

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