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16 Aug 2016  |  Europe
The evolution of enterprise infrastructure—from legacy, physical infrastructure to virtualized environments—is changing the way enterprises consume back-up and replication solutions. Traditionally, enterprises required back-up and replication solutions designed for data on physical servers (henceforth called physical back-up). Today, enterprise...
12 Aug 2016  |  Europe
Blockchain, the underlying digital ledger technology for Bitcoin, has been gaining popularity as institutions from diverse backgrounds start to test and measure its potential impact. The World Economic Forum predicts that 10% of the world’s gross domestic product will be stored on blockchains by 2025.
04 Aug 2016  |  Europe
Retail Convergence: Augmenting Physical Retail and Introducing the Human Factor and In-store Experience into Online Retail
One of the dominant themes in the definitions of the concept of digital transformation is the improvement of the customer experience through the application of digital technology. Therefore, retailers are experimenting with innovative solutions to improve their businesses and provide enhanced customer value.
02 Aug 2016  |  Global
This Vital Signs issue discusses Luminex's acquisition of Nanosphere, Medicare's changing approach to paying doctors, Orig3N's partnership with the San Francisco 49ers for collection of blood samples for research, and FDA's halt of Juno Therapeuticss cell therapy trial which left three dead.
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21 Jul 2016  |  Europe
Science fiction is close to becoming reality. As robots evolve beyond being clunky industrial machines, they are starting to find their way into our everyday lives. In June 2016, London Exponential Technologists organised an event focussed on robotics, with an emphasis on emotion and social interaction; the timing coincided with the first UK Roboti...
21 Jul 2016  |  Europe
Global markets are still reeling from the results of the historic referendum on 23 June 2016 that are likely to result in the exit of the United Kingdom (UK) from the European Union (EU). The decision will create a ripple effect across industries, with a significant degree of uncertainty with regards to possible repercussions. For the cloud and dat...
20 Jul 2016  |  Europe
Two years ago, when Interactive Intelligence announced PureCloud, I voiced concerns about how well the solution would be suited to European markets. Today, a number of my concerns have not been borne out, and Interactive Intelligence addressed others. The PureCloud product has evolved, and Interactive Intelligence has conceived a business model tha...
15 Jul 2016  |  Europe
The new connected and demanding consumer forces retailers to reinvent their businesses. This phenomenon falls squarely within Frost & Sullivan’s Mega Trends research programme that covers an array of transformative, global forces that define the future of the world we live in through their far reaching impact on businesses, societies, economies, ...
12 Jul 2016  |  Europe
The burgeoning Internet of Things (IoT) has entered an intense period of power negotiations that will determine the winners and losers in this multi-trillion-dollar market. Commercial activity is building around a few pan-industry, mega-platforms (Exhibit 1), and hundreds of specialist and vertical-specific platforms clustered around them.
04 Jul 2016  |  Europe
For years, analysts and contact centre professionals have been talking about the obvious advantages of using video to deliver a more modern and refined customer experience. It has taken a long time for this idea to come to fruition, and video has mainly been used as a source of information for agents or as content assets to be shared with customers...