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16 Apr 2015  |  Africa

The Changing Role of CIOs/CTOs: How ICT Solutions Enable Efficiency and Drive Revenue

The Key Decision Maker must also be an Innovation Expert and a Service Broker

The information technology (IT) department must align with changing business goals for growth, innovation, and speed to market, and must focus on satisfying internal, line-of-business clients. The traditional IT expert has evolved into an innovation expert and a service broker, which defines the role of the chief information officer/chief technolog...

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27 Jan 2015  |  Africa

Top 10 ICT Trends for Africa in 2015

Future ICT Trends and Growth Opportunities in Africa

The year 2014 has witnessed continued upheaval in the ICT industry, including an upsurge in over-the-top (OTT) activity, the launch of viable low-cost smartphones, and major changes in the competitive landscape as a result of both partnerships and mergers. Frost & Sullivan's ICT research team has conducted an extensive analysis, including a combin...

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11 Jul 2014  |  Africa

Best Practices for Cloud Computing in South Africa and the Real Business Impact

Understanding Enterprise Migration Paths to the Cloud

This research study provides comprehensive insight into best practices related to the migration of enterprise systems from traditional, premise-based environments to the cloud. Cloud computing has become more prominent in South Africa in recent years, and enterprises are evaluating and benchmarking different cloud strategies. The study also examine...

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This part of the paper provides an overview of the cloud services markets of South Africa and Kenya. It discusses the key concepts of the market, including the different types of services offered, the models under which they may be provided as well as their respective benefits and limitations. There is also a brief discussion on how these markets h...

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This market insight provides a holistic analysis on the opportunities for smart card vendors in the mobile telecommunications, banking, transportation and public sectors. Leapfrogging is a common characteristic for all the mentioned sectors. Nevertheless, the lack of basic infrastructure (for example, bank branches in the baking sector) act as a re...

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28 Apr 2011  |  Africa

Nigerian Network Managed Services Market

Network managed services (NMS) is considered as the major driver for growth within the IT field, as companies search for cost-effective and competitive strategies to realise business value and focus on core activities. The Nigerian NMS market is positioned for growth due to the liberalisation in the telecoms sector, where prices of mobile and fixed...

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The South African government has made a comittment to utilise ICT extensively as part of improving service delivery and internal process efficiencies. In line with this, the level of expenditure at both national and provincial government level has increased steadily over the past two to three years. The governments' focus in ICT spend has been main...

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The South African cloud computing industry is preparing itself for a rapid increase in application and interest. This increase is due to the attractive characteristics of the cloud, such as cost cutting, flexibility and increased productivity through efficient systems. Although there is still debate and confusion surrounding the definitions and tim...

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Hosted Contact Centre services have become an important deployment method for contact centre infrastructure in South Africa. Internet Protocol (IP) and Session Initiation Protocol (SIP) based solutions have additionally eliminated physical communications constraints, empowering enterprises to be more responsive to their customers needs using virt...

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