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28 Dec 2015  |  North America

Public Safety ICT in the North American Smart City

A $10-billion Opportunity in 2016–2020

AAs part of the transition to Smart Cities, municipal leaders have embraced technological solutions for public safety priorities in the field of law enforcement, emergency response, and courts and corrections. Many of these departments in the United States and Canada use outdated systems and protocols that are cumbersome and inefficient. ICT provid...

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22 Dec 2015  |  North America

North American Contact Center Outsourcing Market

Digital Transformation Drives Vendor Consolidation

This market analysis study provides market sizing and forecasts for the North American contact center outsourcing market. The North American market revenue represents outsourced revenues associated with customer interactions that originated in North America, regardless of fulfillment model. This includes onshore, nearshore, offshore, home-agent, au...

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01 Dec 2015  |  North America

North American Broadband Tracker: Third Quarter 2015

 

The North American broadband market ended the third quarter of 2015 (3Q15) with an estimated 108.5 million subscribers, a year-over-year (YoY) increase of 4.0 million subscribers. Broadband providers offering cable, fiber to the x, and satellite contributed to the increase in subscribers.

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20 Nov 2015  |  North America

Network Security Forensics Global Market

How Much Forensics Do You Need?

When a security breach occurs, an investigation needs to be initiated. Network security forensics is the technology used not only to understand the nature of the breach, but also to trigger the beginning of remediation. Traditional network security platforms include event correlation and full packet capture. However, different security approaches i...

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02 Nov 2015  |  North America

DDoS Mitigation Global Market Analysis

New Solutions Accelerate Market Growth

Distributed denial-of-service (DDoS) is an increasingly popular method of cyber attack. DDoS attacks disrupt operations and block access for legitimate end users, customers, and employees, causing missed sales opportunities, end user frustration, service degradation, and embarrassment for targeted organizations. Attacks are growing in volume, sophi...

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30 Sep 2015  |  North America

Managed Security Services in North America

Attention Moves from the Perimeter to the Endpoint and the Network

This report provides an analysis of the market for the North American managed security services market. These network security services include some degree of proactive monitoring of the customer’s security environment, and may encompass protection against denial of service attacks, email viruses/worms, spam, and other various cyber maladies. Thi...

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14 Sep 2015  |  North America

North America Hosted/Cloud Contact Center Market

Strong Performers Differentiate in a Highly Fragmented Market

This market analysis research provides market sizing and forecasts for hosted contact center services. This includes public cloud services as well as dedicated hosted solutions. The market segments covered are: hosted IVR, hosted ACD, hosted customer chat, hosted outbound contact, and hosted agent performance optimization (APO) applications. The st...

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26 Aug 2015  |  North America

Analysis of the Global Next Generation Firewall and Unified Threat Management Market

Demand for Advanced Security Drives Market Growth

NGFW and UTM solutions provide essential control and inspection of inter-network communications at important network boundaries. Vendors are continually adding cutting-edge security technologies to address rapidly changing threats and emerging technologies that increase risk in organizations of all sizes. Demand for NGFW and UTM capabilities shows ...

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13 Aug 2015  |  North America

North America Contact Center Systems Market

Analytics the Only Bright Spot in a Declining On-Premises Market

This market analysis research provides market sizing and forecasts for premises-based contact center systems in North America. The product segments covered are: inbound contact routing, IVR and voice portal, outbound dialer, quality monitoring, workforce management, and contact center analytics. The study provides market forecasts by product segmen...

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15 Apr 2015  |  North America

SIEM and Log Management Global Market Analysis

All Information Becomes Actionable

Security information event management (SIEM) and log management (LM) products have been used traditionally by organizations for compliance reporting and auditing. SIEM/LM are integral to advanced persistent threat defense (APT) as statistical baselines can be established to monitor enterprise networks for anomalous behavior. SIEM can be the last ch...

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