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23 Dec 2021  |  Asia Pacific

Asia-Pacific Cloud Contact Center Solutions Tracker, 2021

Future Growth Potential of Cloud Migration due to the Need for Hybrid Delivery, Enhanced Omnichannel Capabilities, Optimized Resou

This research service examines the cloud contact center solutions market in Asia-Pacific. The cloud contact center market comprises full-suite hosted interactive voice response (IVR), automatic call distribution (ACD), chat, outbound, and agent performance optimization (APO) applications. The study analyzes the total market size in the base year 20...

USD 15,000.00
15 Dec 2021  |  Asia Pacific

APAC Contact Center Applications Tracker, 2021

Digital, Omnichannel, Cloud Applications Drive Growth of Contact Center Solutions in APAC

The APAC contact center applications market generated $753.9 million in revenue in 2020, registering an annual growth of 4.8%. Though COVID-19 clouded the outlook at the beginning of the year, technology upgrades, cloud migration, and the adoption of analytics, automation, and self-service applications drove market growth. The market is set to grow...

USD 15,000.00
17 Nov 2021  |  Asia Pacific

Asia-Pacific Customer Experience Outsourcing Services Market, Growth Forecast to 2027

Digitalization and Rightshoring Drive Renewed Growth for Customer Experience Outsourcing Services

The CX landscape is changing rapidly. Brands are realizing the importance of delivering excellent customer service as a competitive differentiator. Hence, the domain is gaining more attention and greater investment priority. The market is also becoming much more tech-intensive as emerging tools can create a seamless and an effortless CX while also ...

USD 15,000.00
09 Sep 2021  |  Asia Pacific

Rising Demand for Digital Technologies Accelerates Asia-Pacific Business Process Management (BPM) Services  Market Growth

Traditional BPM Services are Being Reinvented through Digital Technologies to Deliver Enhanced Business Outcomes

In 2020, the Asia-Pacific BPM services market generated a revenue of $121.49 billion; it is forecast to reach $158.39 billion in 2027 at a CAGR of 3.9%. The region continues to be the preferred service delivery hub; India is the preferred IT and BPM services location and the Philippines is the preferred customer experience (CX) outsourcing location...

USD 4,950.00

4 Item(s)