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26 Nov 2012  |  Latin America

Latin American Managed Security Services Markets

Healthy Economic Conditions Fuel the Latin American MSS Market

Although the managed security services market in Latin America (in the Southern Cone in particular) has not yet reached maturity and is in an incipient phase compared to developed countries, competing in this segment is an important challenge for providers. New contenders appear every day, as do innovative devices and platforms. The main offerings ...

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23 Nov 2012  |  Asia Pacific

IT Infrastructure Outsourcing Services Market: Brazil, Argentina, and Chile

Maturity and New Business Models are Driving Investments in Datacenter Services in Latin America

The IT infrastructure outsourcing services market is becoming more mature in Latin America as some cultural restraints related to security and infrastructure issues are been addressed. Disaster recovery and storage is the faster growing market, while co-location and dedicated hosting are more mature in terms of adoptions and for that reason have lo...

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07 Aug 2012  |  North America

North American Hosted Contact Center Market

Movement from Best-of-Breed to Suites

This research service covers the state of the North American hosted contact center market. Market segments covered include hosted IVR, hosted ACD, hosted chat, hosted outbound customer contact, and hosted agent performance optimization (APO) applications. The study discusses market trends, drivers and restraints, demand and supply, and strategic co...

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27 Jun 2011  |  Africa

Mauritian BPO Market

The aim of this study is to provide current and future overview of the Mauritian BPO market including market size, key competences, business environment and level of technological advancement. The key market forces driving or restricting the Mauritian BPO market are identified and market revenues and growth rates are forecast. The business environm...

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The growth momentum continued in the Asia Pacific (APAC) data loss protection (DLP) market. With the global economy on the mend, enterprises began looking at DLP investments as a way to further strengthen their security posture. Moreover, awareness towards the technology was boosted by more publicized data loss incidents appearing in the region. Th...

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This study examines the trends in the contact center outsourcing services markets in Mexico and Central America and the Caribbean and forecasts the market demand. It provides an extensive coverage of the services delivered both in each of the local markets and those provided from these countries to others overseas. This study shows the data for out...

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This study covers the state of the Brazilian Contact Center Outsourcing market, analyzing drivers and restraints for growth, market trends, demand, offshore status and local trends. Afterwards, market growth for local market segments are forecasted. In addition, an analysis of the competitive situation including vendors' market shares is performed....

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This study is an assessment of the contact center industry across 6 regions in APAC: Australia & New Zealand, ASEAN, Greater China, India, South Korea and Japan. It contains market sizing and forecasting in terms of number of contact centers, number of agents as well as number of agent positions at an overall Asia Pacific level, as well as by regio...

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This study takes an in depth look at the smart cards market in Asia Pacific with regards to the different forms that have been and will potentially be deployed. Common form factors such as the standard plastic card and SIM cards have been widely accepted. Other form factors such as booklets, typically used in e-Passports (passport booklets with Sma...

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The Asia Pacific (APAC) Data Loss Protection (DLP) market witnessed growing momentum in 2009, despite the region facing a challenging business environment in light of the global economic slowdown. Market revenues in the segment doubled to USD 25.1 million from 2008, as enterprises began to recognize the value and importance that DLP was able to con...

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Showing 21-30 of 39