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23 Sep 2019  |  Global

Global Huddle Room Video Conferencing Devices Market, Forecast to 2023

Open Offices and the Need for Ad-hoc Team Collaboration Lead to Strong Growth

The multipurpose, multidimensional modern office featuring hybrid work, open offices, shared workspaces, and hot desking is here. To support today’s digital workers, businesses are designing modern meeting spaces. The emergence of the video-first enterprise has led to a growing demand for simple, affordable, and instant audio-video meetings and c...

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12 Sep 2017  |  Latin America

Analysis of the Latin American Contact Center Outsourcing Services Market, Forecast to 2022

New Technologies and Increasing Customers´ Expectations Provide a New Window for Differentiation

The Contact Center Outsourcing (CCO) Services Market in Latin America experienced high growth in the offshore segment, while the domestic business was negatively affected by the regional economic crisis. The United States consolidated as the main market for offshoring, while Latam-shore activities grew driven by Latin America companies looking to ...

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24 Apr 2017  |  Asia Pacific

Asia Pacific Industrial IoT Cloud Platforms 2016

Frost Industry Quotient Market Assessment

Based on research in the Industrial IoT cloud platform space in Asia Pacific, Frost & Sullivan has released our new Frost Industry Quotient (Frost IQ) analysis of the market. This paper profiles the top 8 vendors based on market share and future growth strategy. Read more to learn about this growing sector.

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As we move from the Internet of Things (IoT) through cloud computing, quantum computing, big data, NFC payment, brain-computer interfaces to the Internet of Everything (things, people, processes, and data), the network security spectrum is poised to become more challenging. Given the evolving and highly-dispersed threat landscape, the convergence o...

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Increasing activities on the Internet are driving the adoption of Web-centric business applications among enterprises in the Asia-Pacific (APAC). With the need to interact with customers via the Web interface in a safe and efficient manner to enhance business operations, enterprises are now beginning to pay greater attention to the security of thei...

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Hosted IP telephony (IP Centrex or hosted IP PBX) services refer to network-based voice services where all call control, voice switching, PBX functionality and network infrastructure related to service provisioning are owned, maintained and managed by a third-party. A hosted UCC solution involves the delivery of pre-integrated network-based applica...

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26 Aug 2016  |  Latin America

Analysis of the Contact Center Outsourcing Services Market in Latin America

Challenging Economic Scenario Drives Offshore Services and Restrains Domestic Businesses

The contact center outsourcing services market in Latin America (LATAM) experienced high growth in the offshore segment, whereas the domestic business was negatively affected by the regional economic crisis. While the United States consolidated as the main market for offshoring, the demand from Spain and for LATAM shore activities grew in 2015. Man...

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Frost & Sullivan defines the Unified Communications-as-a-Service (UCaaS) market as an integrated communications environment that combines/unifies voice, video, and text communications, delivered through hosted, cloud, and managed services. In this study we focus on the conferencing and collaboration services.

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Frost & Sullivan defines the “Outbound Systems” as hardware and software or software-only solutions that facilitate the placement of large volumes of outbound calls in contact centers. For the purpose of this study, contact center outbound dialing systems are defined as products that offer any individual or combination of outbound dialing capab...

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02 Mar 2016  |  Asia Pacific

Hong Kong Data Center Services Market, 2015

Infrastructure and Geographic Advantages to be Reinforced, Co-location to Race Ahead of Managed Hosting

Hong Kong has been a traditional data center hub in Asia, given its unique political and financial positioning in the region as well as its strategic location to tap the burgeoning demand from Mainland China. This study defines data center services such as co-location and managed hosting services and focuses on third-party data center services. The...

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