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30 Jun 2014  |  North America

Enterprise Priorities in North America

Multichannel Customer Contact

The main objective of this research service was to investigate the current and future integration of customer interactions in the North American contact centers. Currently, one-third of the contact centers have been fully integrated to deliver seamless and consistent customer experiences across channels. By 2016, 54% expect to be fully integrated. ...

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23 Jun 2014  |  North America

Enterprise Priorities in North America

Cloud Contact Center Solutions

The main objective of this research service was to investigate the current use and future adaptation of cloud solutions in North American contact centers. Currently, about 50% of the contact centers in North America use hosted or cloud solutions, and that percentage is expected to reach more than 90% by 2016. Although small and medium contact cente...

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23 Jun 2014  |  North America

Enterprise Priorities in North America

Contact Center Outsourcing

The overall research objective of this research service was to investigate the current and future outsourcing trends in the North American contact centers. Nearly half of the respondents outsource some customer care activities. Large contact center organizations are greater users of outsourcing than medium and small contact center organizations. Co...

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20 Jun 2014  |  Europe

Future of the Global Luxury Vehicle Market

Brand Differentiation and Competitive Pressures to Revolutionize the Luxury Vehicle Market by 2020

The aim of this research service is to provide a strategic overview of the global luxury vehicle market. Luxury automotive OEMs must evolve and adapt to emerging Mega Trends of urbanization, demographic and social preference changes, and technology and electric mobility. The study introduces new market segments that have developed to meet changing ...

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20 Jun 2014  |  Global

Global Next-generation Sequencing Market

On the Verge of a Quadrupled Competitor Size and a Clinical Turning Point

The total market, as defined by this study, includes next-generation sequencing instruments and reagents. Instruments include those that use newer technology than traditional capillary electrophoresis (CE) sequencing, such as sequencing-by-synthesis, sequencing-by-ligation, single-molecule sequencing, and semiconductor sequencing. This research ser...

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19 Jun 2014  |  North America

Enterprise Priorities in North America

Agent Performance Optimization

The main objective of this research service was to investigate the current use and future adaptation of agent performance optimization (APO) solutions in North American contact centers. Overall, quality monitoring, performance management, and workforce management systems are the most widely used APO applications. Furthermore, large contact centers ...

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16 Jun 2014  |  Global

Analysis of the Global Subsea Equipment Market

With Advancements in Technology, Migration to Deep Waters is Increasing Steadily

With new fields being discovered in the offshore regions, the declining recovery rate, and production from ageing fields, solutions in the form of new technology are highly imperative. This research service examines opportunities in the global subsea equipment market. The market is divided into 3 segments: subsea production and processing equipment...

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11 Jun 2014  |  Global

Global Automation Services Market for Process Industries

Shale Gas and Tight Oil Revolution in North America and Emerging APAC Regions Drives Growth

The declining availability of skilled work force forces end-users in process industries to outsource operation and maintenance services to third-party service providers. This enables end-users to concentrate on core competence of producing more and simultaneously maintain profitability and expected growth rate. This becomes an opportunity for sever...

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30 May 2014  |  North America

The Impact of Social Media on External Communications in the Corporate Environment

Uncovering Use Prevalence and Methods of Organizational Use

The primary aim of this research service is to gauge the use trends of social networking within a business context, specifically related to external communications. The study analyzes how social media is used to drive external client relations, measures the prevalence of social media engagement tool use, evaluates social media engagement tools, and...

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28 May 2014  |  North America

The Effect of Social Media on Communications within the Corporate Environment

Uncovering Usage Prevalence and Methods of Organizational Implementation

The primary aim of this research is to gauge the usage trends of social networking within a business context, specifically related to internal and external communications. It covers drivers for social media use, prevalence of social media engagement, and management tool usage. Overall, 90% of respondents use social media for external communications...

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Showing 31-40 of 70