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13 Feb 2014  |  Africa
Cloud Computing Set to Drive the Next Wave of Growth
The South African data centre market is fast maturing, and it is viewed by service providers as an exciting market with endless opportunities. Companies are seeking to transform from a capital expenditure model to operating expenditure model by reducing their total cost of ownership. The result has, therefore, been a more prominent move towards dat...
21 Mar 2013  |  Africa
CSPs to Drive the Hosted Contact Centre Market
The current move in South Africa towards cloud computing represents an opportunity that Communication Service Providers (CSPs) can take advantage of in order to grow and protect their revenue streams. While CSPs have, until presently, mostly concentrated on transmission services as cloud carriers, it is imperative that they change their role to clo...
16 Aug 2007  |  Africa
This study will provide insight into the South African IT Infrastructure Outsourcing market from a user's perspective. Of particular interest are the opinions expressed by end users regarding their service providers. In addition to this, the research service determines what their future IT outsourcing requirements are likely to be. Service provider...
USD 9,375.00 save 25 %
26 Sep 2008  |  Africa
This research service provides a comprehensive overview of the Kenyan call centre market by presenting the size and expected growth rate of the call centre market, the structure of the call centre industry based on business models, vertical sectors and services provided and an overview of the business and regulatory environment. The status of the t...
USD 9,000.00 save 25 %
17 Nov 2010  |  Africa
Managed services have encouraged growth within the IT market, which is in a recovery phase after the global recession, as it provides client companies with cost effective strategies to realise business value. As South African businesses are becoming increasingly dispersed, network management services (NMS) are often one of the first areas to be out...
27 Jun 2011  |  Africa
The aim of this study is to provide current and future overview of the Mauritian BPO market including market size, key competences, business environment and level of technological advancement. The key market forces driving or restricting the Mauritian BPO market are identified and market revenues and growth rates are forecast. The business environm...
USD 5,212.50 save 25 %
09 Nov 2011  |  Africa
The South African Data Centre Market is Expected to Grow
Data centres are essential to modern organisations. The data loads worldwide are forever increasing, and that trend is set to continue. The uptake of data centre services is therefore forecast to be high over the next six years with the growing competition between service providers. This study provides an overview of data centre services in South A...
30 Jan 2012  |  Africa
Mapping Opportunities in the Data Centre and Cloud Markets
South Africa's managed services market is at its infancy stage and is viewed by service providers as an exciting market with endless opportunities. Companies are looking to transform from a capital expenditure model to operating expenditure model by reducing their total cost of ownership. The recent economic downturn and the constant pressure on bu...
04 May 2012  |  Africa
Demand Analysis of the BPO and Contact Centre Market within the South African Financial and Retail Sectors
Identifying Specific Opportunities Within the Two Sectors
The aim of this research service is to strategically analyse the South African business process outsourcing and contact centre market. It provides the current and future size of the market. The forecasts are done over three scenarios, each with differing levels of success in the outcome: high road, middle road, and low road. The assumptions associa...
USD 7,125.00 save 25 %
19 Jun 2012  |  Africa
Mapping the Opportunities in LAN and WAN Management Services
The network management services (NMS) market is made up of LAN and WAN outsourcing revenue. The network management services market is at a mature stage of growth, with the commoditization of LAN services and the decreasing prices of WAN. Regardless of this, outsourcing will become the preferred business model because of the cost efficiencies and si...