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30 Dec 2014  |  Latin America
A Deep Analysis of Current and Future Investments in Brazil Regarding IT and Telecom Trends
Frost & Sullivan surveyed 313 Brazilian companies in order to understand their current and future ICT investments, drivers, restraints, and their perceptions about trends such as cloud computing and Big Data analytics.
USD 5,625.00 save 25 %
23 Dec 2014  |  North America
The Current and Future Retail and Consumer Vertical
This studys objective was to review current and future adoption of customer contact strategies, enabling technologies, and services in the retail and consumer vertical. About 55% of North American and European contact centers are mostly integrated, with full integration expected to reach 55% in 2016. About 46% of customer interactions are fully au...
USD 9,375.00 save 25 %
12 Dec 2014  |  South Asia, Middle East & North Africa
LSPs Fall below End-user Expectations for Key Performance Metrics
This study provides a benchmarking analysis for Indian logistics service providers (LSP) across 6 key industries using key performance criteria. The study provides a comprehensive analysis of logistics outsourcing trends, use of organized 3PL service providers, and LSP performance ratings for important selection criteria based on end-user reviews. ...
10 Dec 2014  |  North America
Selecting the Right Cloud Solution Provider for Your Contact Center
The landscape for choosing a hosted/cloud contact center solution has become complex because of the variety of offerings from traditional contact center vendors, pure-play software as a service (SaaS) providers, telecom service providers, outsourcers, and system integrators. The purpose of this buyers guide is to provide enterprise organizations an...
25 Nov 2014  |  North America
What Decision Makers Should Know about Top Providers
The dynamic video conferencing services market is experiencing rapid growth. However, the increasing variety of solutions and providers leaves prospective customers and partners with a lot of investigating to do. This study profiles a range of leading providers in North America. It contains a template of information that customers and partners shou...
20 Nov 2014  |  South Asia, Middle East & North Africa
Hosted MSS and Cloud Services To Witness Strong Growth
The research service discusses the managed security services (MSS) market in the Gulf Cooperation Council (GCC) countries. The current market size has been discussed and forecasts have been provided for the total market and for individual countries. The study covers the impact of new technologies such as cloud computing, vitalization, and other key...
10 Nov 2014  |  North America
Forging Partnerships Determines the Customer Experience
Choosing a contact center solutions partner is complex and poses dozens of options across systems, on-premise/cloud deployments, and business process outsourcers (BPOs). This Buyers Guide provides enterprise organizations with a fundamental assessment of contact center systems providers and their capabilities. The guide is divided into two section...
29 Oct 2014  |  Asia Pacific
Greenfield Oil and Gas Projects Will Drive the Growth of the Automation Industry
This research service discusses the revenue generated by various automation and safety systems suppliers in the Indonesian automation and control market. The companies involved in this study are all major vendors, and the objective has been to identify the major end users, the distribution channel for each product, and the major projects using auto...
28 Oct 2014  |  Latin America
Revenue Growing Below Inflation Indicates a Consolidation Trend
This study covers the state of the Brazilian telecommunication markets, examining drivers and restraints for growth, technology, regulation, demand, and geographical trends. In the study, the market growth for Brazilian telecommunication market segments is forecasted. An in-depth analysis of the competitive situation and market share of telecommuni...
USD 6,375.00 save 25 %
27 Oct 2014  |  North America
Domestic Growth and Demand for Process Innovation in NA Stimulates Growth of Mobility Market
This Micro Boom study focuses on the emerging and growing impact of mobility in industrial environments. Integration and constant development of the networking, processing, and software application technologies is crucial for growth of the industrial smart devices market. The study analyzes how the growth of embedded modules will drive the smart mo...