The customer experience outsourcing (CXO) services market was significantly hit by the COVID-19 pandemic in 2020, especially when measuring revenue in US dollars. However, the negative impact was not as great as in other economic sectors, as a couple of positive trends were accelerated by the COVID-19 crisis. Social distancing regulations across th...

The contact center outsourcing services market in Latin American and the Caribbean (CALA) remain relatively stable in terms of revenue in 2018, compared to 2017. This negative performance was mostly due to automation of a large number of interactions by telecom companies, which was partially offset by solid performances of Colombia, Central America...

The Contact Center Outsourcing (CCO) Services Market in Latin America and the Caribbean experienced high growth, driven by solid performances in CaCar and Colombia, as well as the devaluation of the US Dollar against most Latin American currencies in 2017 (especially against the Chilean peso (15.5%) and the Brazilian reais (8.5%)). Frost & Sulliva...

This market tracker analyzes the trends, the go-to-market strategies, and the important customer successes. The market is segmented into private branch exchange (PBX), key telephone system (KTS), wireless PBX (WPBX), and Internet Protocol (IP) PBX. Research is based on Frost & Sullivan's proprietary TEAM methodology, which ensures that clients have...

The Contact Center Outsourcing (CCO) Services Market in Latin America experienced high growth in the offshore segment, while the domestic business was negatively affected by the regional economic crisis. The United States consolidated as the main market for offshoring, while Latam-shore activities grew driven by Latin America companies looking to ...

This Asia-Pacific enterprise telephony market tracker analyzes the trends, go-to-market strategies, and important customer successes. The market is segmented into private branch exchange (PBX), key telephone system (KTS), wireless private branch exchange (WPBX), and Internet Protocol (IP) PBX. This research is based on Frost & Sullivan's proprietar...

The contact center outsourcing services market in Latin America (LATAM) experienced high growth in the offshore segment, whereas the domestic business was negatively affected by the regional economic crisis. While the United States consolidated as the main market for offshoring, the demand from Spain and for LATAM shore activities grew in 2015. Man...

Not all customers, locations or users will move to cloud communications services. There are valid reasons to deploy UC solution on the customer premises. This Buyers' Guide overviews capabilities available with the flagship SMB platforms offered by North America's leading UC platform vendors. Details include: development direction, scale, performan...

25 Jul 2016  |  Asia Pacific

Industrial IoT Platform Market

Benefits for Industrial Operations

Infographics

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The manufacturing sector is going through an exciting time. Technology trends are changing the way consumers buy products. Manufacturers are keen to stay ahead and remain competitive as some are struggling to keep up. By connecting localized systems using sensors, managers can get a complete view of their plant and optimize operations. Implementing...