Search results for '**' (79 products)
05 Nov 2020  |  Latin America
Automation and Work-at-Home Transforming the Customer Experience Outsourcing Services Market in Latin America and the Caribbean, Forecast to 2025
New Paramount Importance of Remote Interactions Spur Novel Growth Opportunities
The customer experience outsourcing (CXO) services market was significantly hit by the COVID-19 pandemic in 2020, especially when measuring revenue in US dollars. However, the negative impact was not as great as in other economic sectors, as a couple of positive trends were accelerated by the COVID-19 crisis. Social distancing regulations across th...
01 Nov 2019  |  Latin America
Analysis of the Contact Center Outsourcing Services Market in Latin America and the Caribbean, Forecast to 2024
Automation Technologies Transform the Customer Experience and Unveil New Growth Opportunities
The contact center outsourcing services market in Latin American and the Caribbean (CALA) remain relatively stable in terms of revenue in 2018, compared to 2017. This negative performance was mostly due to automation of a large number of interactions by telecom companies, which was partially offset by solid performances of Colombia, Central America...
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08 Nov 2018  |  Latin America
Analysis of the Contact Center Outsourcing Services Market in Latin America and the Caribbean, Forecast to 2023
Automation is Heading the Market for Disruption
The Contact Center Outsourcing (CCO) Services Market in Latin America and the Caribbean experienced high growth, driven by solid performances in CaCar and Colombia, as well as the devaluation of the US Dollar against most Latin American currencies in 2017 (especially against the Chilean peso (15.5%) and the Brazilian reais (8.5%)). Frost & Sulliva...
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08 Feb 2018  |  Asia Pacific
Asia-Pacific Enterprise Telephony Market H1 2017 Tracker, Forecast to 2021
On-premise Telephony Solutions Face Strong Challenges from Hosted/Cloud Telephony Services
This market tracker analyzes the trends, the go-to-market strategies, and the important customer successes. The market is segmented into private branch exchange (PBX), key telephone system (KTS), wireless PBX (WPBX), and Internet Protocol (IP) PBX. Research is based on Frost & Sullivan's proprietary TEAM methodology, which ensures that clients have...
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12 Sep 2017  |  Latin America
Analysis of the Latin American Contact Center Outsourcing Services Market, Forecast to 2022
New Technologies and Increasing Customers´ Expectations Provide a New Window for Differentiation
The Contact Center Outsourcing (CCO) Services Market in Latin America experienced high growth in the offshore segment, while the domestic business was negatively affected by the regional economic crisis. The United States consolidated as the main market for offshoring, while Latam-shore activities grew driven by Latin America companies looking to ...
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USD 6,000.00 save 25 %
11 Aug 2017  |  Asia Pacific
Asia-Pacific Enterprise Telephony Market CY2016 Tracker, Forecast to 2021
On-Premise Telephony Solutions Face Strong Challenges from Hosted/Cloud Telephony Services
This Asia-Pacific enterprise telephony market tracker analyzes the trends, go-to-market strategies, and important customer successes. The market is segmented into private branch exchange (PBX), key telephone system (KTS), wireless private branch exchange (WPBX), and Internet Protocol (IP) PBX. This research is based on Frost & Sullivan's proprietar...
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USD 7,500.00 save 25 %
26 Aug 2016  |  Latin America
Analysis of the Contact Center Outsourcing Services Market in Latin America
Challenging Economic Scenario Drives Offshore Services and Restrains Domestic Businesses
The contact center outsourcing services market in Latin America (LATAM) experienced high growth in the offshore segment, whereas the domestic business was negatively affected by the regional economic crisis. While the United States consolidated as the main market for offshoring, the demand from Spain and for LATAM shore activities grew in 2015. Man...
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24 Aug 2016  |  North America
2016 Buyers' Guide—On-premises UC Platforms for SMBs
A Deep Dive into Twelve Prominent Solutions
Not all customers, locations or users will move to cloud communications services. There are valid reasons to deploy UC solution on the customer premises. This Buyers' Guide overviews capabilities available with the flagship SMB platforms offered by North America's leading UC platform vendors. Details include: development direction, scale, performan...
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USD 7,500.00 save 25 %
25 Jul 2016  |  Asia Pacific
Industrial IoT Platform Market
Benefits for Industrial Operations
The manufacturing sector is going through an exciting time. Technology trends are changing the way consumers buy products. Manufacturers are keen to stay ahead and remain competitive as some are struggling to keep up. By connecting localized systems using sensors, managers can get a complete view of their plant and optimize operations. Implementing...
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07 Jan 2016  |  Asia Pacific
Asia-Pacific Network Security Market Tracker, Q3 2014
Emerging Advanced Security Technologies Overtake Legacy Network Security Solutions
The Network Security Market in APAC remained stable during Q3 2014, registering a slight growth of 1.8% as compared to Q3 2013. Overall, demand for cybersecurity remained strong among enterprises due to the growing concern over the sophisticated threat landscape, which could be seen as the key driver for the market. However, many enterprises are no...
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