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01 Nov 2019  |  Latin America
Analysis of the Contact Center Outsourcing Services Market in Latin America and the Caribbean, Forecast to 2024
Automation Technologies Transform the Customer Experience and Unveil New Growth Opportunities
The contact center outsourcing services market in Latin American and the Caribbean (CALA) remain relatively stable in terms of revenue in 2018, compared to 2017. This negative performance was mostly due to automation of a large number of interactions by telecom companies, which was partially offset by solid performances of Colombia, Central America...
08 Nov 2018  |  Latin America
Analysis of the Contact Center Outsourcing Services Market in Latin America and the Caribbean, Forecast to 2023
Automation is Heading the Market for Disruption
The Contact Center Outsourcing (CCO) Services Market in Latin America and the Caribbean experienced high growth, driven by solid performances in CaCar and Colombia, as well as the devaluation of the US Dollar against most Latin American currencies in 2017 (especially against the Chilean peso (15.5%) and the Brazilian reais (8.5%)). Frost & Sulliva...
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07 Nov 2017  |  Latin America
Brazil’s Total Telecommunications Services Market and the Impact of Mega Trends Outlook, Forecast to 2022
Non-voice Services, Especially Mobile Data and VAS, will Drive Market Growth
This Frost & Sullivan research service entitled Analysis of the Brazil’s Total Telecommunications Services Market and the Impact of Mega Trends Outlook provides market sizing and forecasts by segment and technology, both in terms of lines and revenue, as well as market share figures. In this research, Frost & Sullivan's expert analysts thoroughly...
12 Sep 2017  |  Latin America
New Technologies and Increasing Customers´ Expectations Provide a New Window for Differentiation
The Contact Center Outsourcing (CCO) Services Market in Latin America experienced high growth in the offshore segment, while the domestic business was negatively affected by the regional economic crisis. The United States consolidated as the main market for offshoring, while Latam-shore activities grew driven by Latin America companies looking to ...
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09 Sep 2016  |  Latin America
Moderate Growth Fueled by Pay TV, Fixed and Mobile Broadband, and VAS
This research service provides an analysis of Brazil’s total telecommunications services market. The technologies explored are fixed telephony, mobile, fixed broadband, data communications, and pay TV for the residential, small and medium business (SMB), and corporate segments. Detailed market share analysis of each service in each segment is pro...
26 Aug 2016  |  Latin America
Challenging Economic Scenario Drives Offshore Services and Restrains Domestic Businesses
The contact center outsourcing services market in Latin America (LATAM) experienced high growth in the offshore segment, whereas the domestic business was negatively affected by the regional economic crisis. While the United States consolidated as the main market for offshoring, the demand from Spain and for LATAM shore activities grew in 2015. Man...
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14 Jan 2016  |  Latin America
Pay TV, Fixed and Mobile Broadband Services, and Value Added Services to Support Revenue Growth in Market Affected by Cost Control Measures
Market sizing and forecasts for all main services in the Telecom market, including client segmentation (Residential, SMB and Corporate) and technology. Detailed market share analysis of each service in each segment. Qualitative analysis on competitive structure, challenges, drivers & restraints for growth, trends and regulatory issues.
USD 6,750.00 save 25 %
28 Oct 2014  |  Latin America
Revenue Growing Below Inflation Indicates a Consolidation Trend
This study covers the state of the Brazilian telecommunication markets, examining drivers and restraints for growth, technology, regulation, demand, and geographical trends. In the study, the market growth for Brazilian telecommunication market segments is forecasted. An in-depth analysis of the competitive situation and market share of telecommuni...
USD 6,375.00 save 25 %
26 Feb 2014  |  Latin America
Diversifying Strategies and Locations to Overcome the Economic Slowdown and Industry Saturation
Growth in the Mexican contact center outsourcing services market is expected to be driven by local business and offshoring markets. Central America and the Caribbean are experiencing saturation levels in key cities in Costa Rica and Panama, which represents growth opportunities for alternative locations in the region. This research service provides...
23 Sep 2013  |  Latin America
Mexican Market and Analytics Excel Despite a Challenging Year
This study analyzes the contact center systems market of the Latin America region in 2013. The forecast period is 20132019, with 2012 as the base year. Market drivers, restraints, and trends are presented within this work. Frost & Sullivans investigation also includes a competitive analysis and market share discussions of the main industry compan...