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08 Nov 2018  |  Latin America

Analysis of the Contact Center Outsourcing Services Market in Latin America and the Caribbean, Forecast to 2023

Automation is Heading the Market for Disruption

The Contact Center Outsourcing (CCO) Services Market in Latin America and the Caribbean experienced high growth, driven by solid performances in CaCar and Colombia, as well as the devaluation of the US Dollar against most Latin American currencies in 2017 (especially against the Chilean peso (15.5%) and the Brazilian reais (8.5%)). Frost & Sulliva...

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USD 6,800.00 save 15 %

12 Sep 2017  |  Latin America

Analysis of the Latin American Contact Center Outsourcing Services Market, Forecast to 2022

New Technologies and Increasing Customers´ Expectations Provide a New Window for Differentiation

The Contact Center Outsourcing (CCO) Services Market in Latin America experienced high growth in the offshore segment, while the domestic business was negatively affected by the regional economic crisis. The United States consolidated as the main market for offshoring, while Latam-shore activities grew driven by Latin America companies looking to ...

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USD 6,000.00 save 25 %

26 Aug 2016  |  Latin America

Analysis of the Contact Center Outsourcing Services Market in Latin America

Challenging Economic Scenario Drives Offshore Services and Restrains Domestic Businesses

The contact center outsourcing services market in Latin America (LATAM) experienced high growth in the offshore segment, whereas the domestic business was negatively affected by the regional economic crisis. While the United States consolidated as the main market for offshoring, the demand from Spain and for LATAM shore activities grew in 2015. Man...

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12 Mar 2014  |  Asia Pacific

Asia-Pacific Advanced Persistent Threat (APT) Solution Market 2013

The Increase in Highly Motivated Attacks Drives the Market

The advanced persistent threat (APT) solution market in Asia-Pacific region is still at a nascent stage in 2013. As such, the market is estimated to be relatively small at present. This is despite the market buzz and hype surrounding APTs and their impact on the enterprise environment. The actual adoption of APT solutions remains low, and this is p...

USD 12,000.00

USD 9,000.00 save 25 %

13 Feb 2014  |  Africa

South African Data Centre Market

Cloud Computing Set to Drive the Next Wave of Growth

The South African data centre market is fast maturing, and it is viewed by service providers as an exciting market with endless opportunities. Companies are seeking to transform from a capital expenditure model to operating expenditure model by reducing their total cost of ownership. The result has, therefore, been a more prominent move towards dat...

USD 9,400.00

USD 7,050.00 save 25 %

21 Mar 2013  |  Africa

Cloud Networking: A Growing Opportunity for CSPs in South Africa

CSPs to Drive the Hosted Contact Centre Market

The current move in South Africa towards cloud computing represents an opportunity that Communication Service Providers (CSPs) can take advantage of in order to grow and protect their revenue streams. While CSPs have, until presently, mostly concentrated on transmission services as cloud carriers, it is imperative that they change their role to clo...

USD 9,400.00

USD 7,050.00 save 25 %

11 Sep 2012  |  Africa

Data Centre Market in East Africa

Outsourcing Trend Unlocks New Opportunities

Kenya, Tanzania and Uganda's data centre markets are at their infancy stages, and they are viewed by service providers as an exciting market with endless opportunities. Companies are seeking to transform from a capital expenditure model to operating expenditure model by reducing their total cost of ownership. The recent economic downturn and the co...

USD 9,400.00

USD 7,050.00 save 25 %

03 Sep 2012  |  North America

North American Contact Center Systems Market

Analytics to Lead the Way for Growth

This study covers the state of the North American contact center systems market. Market segments include inbound contact routing systems, IVR/voice portal systems, outbound dialer systems, quality monitoring systems, workforce management software, and contact center analytics. The study discusses the drivers and the restraints for growth, as well a...

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USD 9,000.00 save 25 %

18 Jul 2012  |  Africa

Managed Services Market in Nigeria and Kenya

Exploring Opportunities for Service Providers

Nigeria and Kenya's managed services market is at its infancy stage and is viewed by service providers as an exciting market with endless opportunities. Companies are seeking to transform from a capital expenditure model to operating expenditure model by reducing their total cost of ownership. The recent economic downturn and the constant pressure ...

USD 9,400.00

USD 7,050.00 save 25 %

19 Jun 2012  |  Africa

Analysis of the Network Management Services Market in South Africa

Mapping the Opportunities in LAN and WAN Management Services

The network management services (NMS) market is made up of LAN and WAN outsourcing revenue. The network management services market is at a mature stage of growth, with the commoditization of LAN services and the decreasing prices of WAN. Regardless of this, outsourcing will become the preferred business model because of the cost efficiencies and si...

USD 9,400.00

USD 7,050.00 save 25 %

Showing 1-10 of 18