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21 Oct 2016  |  Asia Pacific
Selecting the Right Solution Provider for Better Customer Experience
The market for hosted/cloud contact centers in APAC continues to grow at faster pace when compared to the on-premise market. Narrowing the list of suitable vendors offering these services can be time consuming. The purpose of this buyers guide is to provide enterprise organizations with a fundamental assessment of hosted/cloud contact center provid...
09 Sep 2016  |  Latin America
Moderate Growth Fueled by Pay TV, Fixed and Mobile Broadband, and VAS
This research service provides an analysis of Brazil’s total telecommunications services market. The technologies explored are fixed telephony, mobile, fixed broadband, data communications, and pay TV for the residential, small and medium business (SMB), and corporate segments. Detailed market share analysis of each service in each segment is pro...
26 Aug 2016  |  Latin America
Challenging Economic Scenario Drives Offshore Services and Restrains Domestic Businesses
The contact center outsourcing services market in Latin America (LATAM) experienced high growth in the offshore segment, whereas the domestic business was negatively affected by the regional economic crisis. While the United States consolidated as the main market for offshoring, the demand from Spain and for LATAM shore activities grew in 2015. Man...
24 Aug 2016  |  North America
A Deep Dive into Twelve Prominent Solutions
Not all customers, locations or users will move to cloud communications services. There are valid reasons to deploy UC solution on the customer premises. This Buyers' Guide overviews capabilities available with the flagship SMB platforms offered by North America's leading UC platform vendors. Details include: development direction, scale, performan...
04 Jul 2016  |  North America
The Next Generation of Cancer Therapies
Immuno-oncology is based on the premise that tumors escape detection by the immune system, contributing to their growth and progression. Checkpoint inhibitor pathways act as the checks and balances that allow T-cells to recognize foreign substances or tumors. This global study looks at the immune-oncology therapeutics pipeline for checkpoint inhibi...
21 Apr 2016  |  Global
Shifting Demands from Key End-user Segments Unlocks New Growth Opportunities
Readers of the Lab Manager Magazine were invited to participate in an online survey in August 2015. To qualify, readers were required to play a role in their lab’s purchasing process, be familiar with their labs’ product budgets, and represent a lab that either uses or plans to use products in one or more of the 7 specified categories (instrume...
14 Jan 2016  |  Global
Switchgear is an integral part of the electrical power value chain. Increase in power demand and replacement of aged equipment in the T&D grid infrastructure is driving the demand for switchgears globally. Need for continuous, uninterrupted power supply and to protect the electrical equipment from fault currents, switchgears are employed. Further t...
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