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01 Mar 2021  |  Global

Silver Linings in a Pandemic-Humanization of Agents and Customers Creating Opportunities for Growth

Key Takeaways from Customer Contact Virtual—A Frost & Sullivan Executive MindXchange

Agents are the front lines in handling customer emotions. Often when customers call, they have already exhausted poorly designed self-service options and are in a state of frustration by the time the agent takes the call. The COVID-19 pandemic has accelerated the need for work-at-home agent (WAHA) models and self-service to assist with rising call ...

USD 950.00

The Mobility Technology Opportunity Engine (TOE) for February 2021 includes innovations in an artificial intelligence-based platform for traffic management, driver behavior detection, connected car cybersecurity, a platform for zero emission mobility, battery advancements for electric mobility, and solutions for enabling connected cars and improvin...

USD 950.00

The latest issue of Advanced MedTech Technology Opportunity Engine (TOE) profiles a wide range of innovations from the advanced medical device and imaging industry. The innovations cover various neuromodulation technologies for the treatment of various diseases. The issue also profiles various advanced diagnostics and emerging digital therapeutics ...

USD 950.00

This edition of IT, Computing and Communications (ITCC) Technology Opportunity Engine (TOE) provides a snapshot of the emerging ICT led innovations in artificial intelligence, machine learning, and computer vision. This issue focuses on the application of information and communication technologies in alleviating the challenges faced across industry...

USD 950.00

This edition of the Oil & Gas TOE features information on the development of inspection robots for performing offshore field inspections with latest measurement tools, the development of casing cement breakers to eliminate the cost intensive approach of plugging and abandonment of used oil fields, and the use of hydrogen powered unmanned aerial veh...

USD 950.00

The Sensor Technology Opportunity Engine issue for February 2021 covers innovations in sensors for monitoring indoor air quality, sensors for space management, sensors for counting people, sensors for asset tracking, and multi-parameter sensing. Sensor Technology Opportunity Engine (TOE) captures global sensor-related innovations and developments ...

USD 950.00

This edition of the Energy & Power Systems TOE features features information on the use of software-based virtual power plants for optimizing energy consumption and enhancing demand response management. Also featured is the use of smart network-based EV charging stations to cater to the robust demand of charging electric vehicles, and the developme...

USD 950.00

This edition of the Life Science, Health & Wellness Technology Opportunity Engine (TOE) discusses developments in cancer diagnostics and targeted cancer therapy, therapeutics for MDR bacteria, viral vectors, and antibody therapeutics for multiple diseases. Further, innovations in emerging technologies such as synthetic blood and 3D printed implant...

USD 950.00

This edition of the Advanced Coating & Surface Technology Opportunity Engine highlights innovations related to self-healing coatings, optical coatings, bio-inspired coatings from a pigment found in peacock feathers, and marine adhesives. The issue also briefly showcases development of an anti-microbial specially designed for masks used for protecti...

USD 950.00

The Microelectronics Technology Opportunity Engine for February 2021 covers innovations in microLED fabrication, holographic displays for automotive applications, system-on-chip for quantum computing, miniature optical fibers for photonics, wearables for ECG monitoring, AI chipsets, and VR Headsets for immersive environment. The Microelectronics T...

USD 950.00

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