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This Aerospace and Defense TOE reveals advancements and opportunities in flight simulators, including virtual reality-based training simulators, simulators incorporating fewer but higher performance components, simulators combining real-world and virtual elements, versatile flight training devices, helicopter simulators, motor simulators, and weapo...

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This market insight discusses the importance of the 'process' aspect of CRM in customer retention. This is illustrated with the help of a case study of a leading internet service provider, where we discuss some of the challenges faced by the company in customer retention, and the lessons learnt. Some of the process-centric best practices in custome...

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The distribution channel of the POS industry is one of the most complicated one with a lot of entities having different levels of purchase decisions involved. This research service address the complex relations among the various channel partners and defines the roles played by each channel member. The distribution structure varies for each tier o...

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07 Feb 2005  |  Global

Market Insight - CRM Integration

CRM has quickly become an enterprise initiative. Rarely do organizations embark on any customer facing initiative without understanding how the entire enterprise will benefit and what procesess will be impacted. How can applications from in different functional areas be implemented to work together? What are the types of integration projects compan...

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10 Dec 2004  |  North America

Market Insight - CRM Analytics

No CRM initiative can truly be successful without customer segmentation, what analytics is designed to perform and take action from no matter what the sales and marketing intiatives may be. This Insight will review a number of areas that can assist in growing the customer base and creating valuable customers. To understand more clearly, an assessme...

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28 Jun 2005  |  North America

Enterprise Marketing Management

Marketing initiatives have traditionally looked at generating channels for revenue growth.Lately,marketing efforts have come into tighter scrutiny with demands of financial justification of marketing spend.Enterprise Marketing Management (EMM) software provides solutions to exercise cost control and generate value from marketing spend for the enter...

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A review of the World DSL Services Market for 2001-2002.

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The U.S. consumer broadband competitive landscape is dominated by the cable multiple system operators (MSOs). These providers accounted for 10.8 million subscribers at year-end 2002, a nearly 70% market share of all broadband subscribers in the U.S. A number of factors have helped MSOs continue to maintain their lead over rival DSL providers. Th...

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The U.S. consumer digital subscriber line (DSL) market is dominated by the four regional Bell operating companies (RBOCs) that controlled 85% percent of all DSL subscribers in the U.S. at the end of 2002. Although the RBOCs have been slow in deployment of DSL access, lately they have made significant strides in improving the DSL provisioning and c...

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