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31 Aug 2018  |  Global

2018 Technology Convergence Scenarios

The ‘2018 Technology Convergence Scenarios’ is a powerful technology foresighting deliverable built on the ‘Top 50 Emerging Technologies: Spawning Growth Opportunities of Strategic Imperative’ research. Both outputs are offerings of the TechVision group, the global emerging technology, innovation, and convergence-focused practice of Frost &...

USD 10,000.00

USD 8,500.00 save 15 %

14 Jan 2016  |  Latin America

Brazilian Total Telecommunications Services Market, Forecast to 2020

Pay TV, Fixed and Mobile Broadband Services, and Value Added Services to Support Revenue Growth in Market Affected by Cost Control Measures

Market sizing and forecasts for all main services in the Telecom market, including client segmentation (Residential, SMB and Corporate) and technology. Detailed market share analysis of each service in each segment. Qualitative analysis on competitive structure, challenges, drivers & restraints for growth, trends and regulatory issues.

USD 9,000.00

USD 6,750.00 save 25 %

14 Jan 2016  |  Global

Global Switchgear Market

Switchgear is an integral part of the electrical power value chain. Increase in power demand and replacement of aged equipment in the T&D grid infrastructure is driving the demand for switchgears globally. Need for continuous, uninterrupted power supply and to protect the electrical equipment from fault currents, switchgears are employed. Further t...

USD 12,000.00

USD 9,000.00 save 25 %

23 Dec 2014  |  North America

Customer Engagement in Retail and Consumer in Europe and North America

The Current and Future Retail and Consumer Vertical

This studys objective was to review current and future adoption of customer contact strategies, enabling technologies, and services in the retail and consumer vertical. About 55% of North American and European contact centers are mostly integrated, with full integration expected to reach 55% in 2016. About 46% of customer interactions are fully au...

USD 12,500.00

USD 9,375.00 save 25 %

15 Oct 2014  |  North America

Customer Engagement in Government and Education in Europe and North America

The Current and Future Government and Education Vertical

This studys objective was to review current and future adoption of customer contact strategies, enabling technologies, and services in the government and education vertical. The use of Web self-service, social media, mobile applications, and video are expected to increase over the next 2 years, but LiveAgent voice and email will likely decline. Ce...

USD 12,500.00

USD 9,375.00 save 25 %

10 Oct 2014  |  North America

Customer Engagement in Healthcare in Europe and North America

Healthcare Vertical

The objective of this study is to analyze the current and future adoption trends of various customer contact strategies, enabling technologies, and services in the healthcare vertical. North American healthcare companies are more likely to have social customer care, but are behind their European counterparts in terms of mobile customer care. 38% of...

USD 12,500.00

USD 9,375.00 save 25 %

05 Aug 2014  |  North America

The Future of IT in the Manufacturing IndustryUnited States and Europe

An End User Perspective

The main research objective is to measure the current use and future decision making behaviour toward information technology (IT) within the manufacturing sector. Overall, companies from the manufacturing industry are avid users of many enterprise and communications technologies. They are the top users of consumer and business grade softphones, uni...

USD 12,500.00

USD 9,375.00 save 25 %

04 Aug 2014  |  North America

Customer Engagement in Communications in Europe and North America

The Current and Future Communications Vertical

The overall objective of this research service was to look at the current and future adoption of various customer contact strategies, enabling technologies, and services, specifically in the communications vertical. As a proportion of total customer interactions in the communications vertical, the projected growth is clear for Web self-service port...

USD 12,500.00

USD 9,375.00 save 25 %

04 Aug 2014  |  North America

Customer Engagement in Financial Services in Europe and North America

The Current and Future Financial Services Vertical

The overall objective of this research service was to look at the current and future adoption of various customer contact strategies, enabling technologies, and services, specifically in the financial services vertical. In terms of financial services, significantly more current customer interactions are taking place through email in Europe than in ...

USD 12,500.00

USD 9,375.00 save 25 %

04 Aug 2014  |  North America

Customer Engagement in Manufacturing in Europe and North America

The Current and Future Manufacturing Vertical

The overall objective of this research service was to look at the current and future adoption of various customer contact strategies, enabling technologies, and services, specifically in the manufacturing vertical. Email accounts for the highest share of customer interactions, ahead of LiveAgent voice, especially in Europe. More customer interactio...

USD 12,500.00

USD 9,375.00 save 25 %

Showing 1-10 of 238