Display search results for ** instead (779 products)
29 Jan 2013  |  Latin America
The CRM development of Colombia and Peru
The Colombian and Peruvian contact center markets witnessed strong development in 2012. Despite growth slightly decelerating from 2011, positive investment atmosphere surrounding the Colombian and Peruvian market when looking to the future persists. The key driver for this increase is the expected organic growth of major companies within the in...
24 May 2013  |  North America
The True Value of UCC to Small and Medium-sized Business Customers in Conjunction with Aastra
This study confirms previous Frost & Sullivan findings that small and medium-sized businesses take a more conservative approach than larger businesses when it comes to unified communications and collaboration (UCC) investments. Frost & Sullivan defines UCC as an integrated set of voice, data, and video communications applications, all of which leve...
18 Feb 2013  |  North America
Use of Companies' Own Social Media Tools is Growing
This research service examines the use of social media in the U.S. corporate environment based on a survey conducted in 2012. Individuals use social media on a personal level more than as a part of the workplace, but enterprises are increasingly using social media as they begin to understand the benefits. While external use of social media is more ...
29 Jan 2013  |  North America
A Survey of Preferences and Policies Toward Mobile Devices, Applications, and Management Platforms
Only approximately one-third of organizations are currently issuing smartphones. However, of these organizations, more are issuing smartphones than tablets. Further, traditional, in-house office workers are bringing their own smartphone devices to work. This service aims to measure mobile device use within enterprises in the United States, with a s...
05 Feb 2013  |  North America
A Perspective on UCC Endpoints Adoption and Benefits
The primary objective of this research is to assess North American CXOs attitudes and strategic plans regarding their personal and their organizations use of communications and collaboration (CC) endpoints. Supporting this primary objective, this research will also measure general usage of CC endpoints, identify the most popular CC endpoints, the...
16 Jan 2013  |  North America
2012 North American CXO Investment Plans for Managed and Hosted Communications and Collaboration Services
A Perspective on UCC Services Adoption and Benefits
Rapid technology evolution and the proliferation of unified communications and collaboration (UCC) tools are increasing the cost and complexity of managing and upgrading the enterprise information and communications (ICT) infrastructure. Most businesses perceive their ICT infrastructure and IT operations as relatively ineffective in enabling the or...
07 Jan 2013  |  North America
2012 North American CXO Investment Plans for Communications and Collaboration Infrastructure and Connectivity
A Perspective on UCC Infrastructure and Connectivity Evolution
Rapid technology evolution and the proliferation of unified communications and collaboration (UCC) tools are increasing the cost and complexity of deploying, managing, and upgrading the enterprise information and communications (ICT) infrastructure. Most businesses perceive their ICT infrastructure and IT operations as relatively ineffective in ena...
23 Sep 2013  |  Latin America
Mexican Market and Analytics Excel Despite a Challenging Year
This study analyzes the contact center systems market of the Latin America region in 2013. The forecast period is 20132019, with 2012 as the base year. Market drivers, restraints, and trends are presented within this work. Frost & Sullivans investigation also includes a competitive analysis and market share discussions of the main industry compan...
05 Feb 2013  |  Asia Pacific
Adoption of IP Telephony Solutions Remains High in Asia-Pacific
The study offers an analysis of the enterprise telephony market in 14 countries in Asia-Pacific for CY 2010. It analyses the market trends, vendor market performance, the vertical and horizontal market splits, go-to-market strategies, and key contract wins. The enterprise telephony market is segmented into PBX, KTS, WPBX, and IP-PBX markets. This r...
USD 9,750.00 save 25 %
13 Jun 2013  |  Asia Pacific
UC Market Driven by Growth in Video and IM/Presence
The APAC Unified Communications (UC) Market CY 2010 research offers an analysis of the UC demand across 14 Asia-Pacific markets. It analyses the market trends, vendor market performance, the vertical and horizontal market splits, go-to-market strategies and major public customer wins. The UC market is segmented into telephony, IM/Presence, e-mail, ...
USD 9,750.00 save 25 %