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22 Feb 2017  |  Asia Pacific
Growth Stumbles as Global Economic Uncertainty Prevails
The Asia-Pacific (APAC) contact center applications market size is estimated to grow from $655.4 million in 2015 to $790.9 million by 2022, at a Compound Annual Growth Rate (CAGR) of 2.7%. The research service covers the contact center applications market across 14 countries (Australia, China, Hong Kong, India, Indonesia, Japan, Malaysia, New Zeala...
21 Feb 2017  |  Global
Truck-as-a-Service Business Model Creating Sustainable Revenue Opportunities and Transforming Both Developed and Mature Markets
2017 will be a year like no other in global commercial vehicle industry. Product as a service will dominate industry narrative as proliferation of electronics and connected truck technologies create new logistics business models. Moreover, concerns on global economic and geopolitical stability along with concerns around strength of BRIC economies a...
16 Feb 2017  |  Asia Pacific
Upswing in the Market, as Customer Awareness and Focus on Cost, Flexibility, and Scalability Continue to Grow
This study aims to analyse and forecast the Asia-Pacific (APAC) Hosted / Cloud contact centre market outlook for 2014-2022. Research Overview: Today, companies globally are challenged by the rapidly shifting market forces including the fast rate of innovation, change in technology landscape, increasing consumerization and changing economic scenar...
07 Feb 2017  |  Asia Pacific
Growth Momentum Powered by Global Vendors and Emerging Markets
The Asia-Pacific enterprise telephony market was worth $992.4 million in H1 2016. This study analyzes trends, vendor market performance, vertical and horizontal market splits, go-to-market strategies, and key customer wins. The market is segmented into private branch exchange (PBX), key telephone system (KTS), wireless private branch exchange (WPBX...
25 Jan 2017  |  Global
Differentiating through Multichannel Capabilities and Value-add Technology Services
Highly regarded as a preferred offshore destination for the contact center outsourcing market, the Asia-Pacific region continues to flourish despite a volatile global outlook and currency fluctuations. Excellent service delivery, strong infrastructure, multilingual proficiency, and competitive pricing are some factors that ensure that Asia-Pacific ...
03 Jan 2017  |  Asia Pacific
Is the On-premise Telephony Market Making a Come Back?
The Asia-Pacific enterprise telephony market is estimated to grow from $1,976.0 million in 2015 to $2,103.2 million in 2022. This study analyzes trends, vendor-market performance, vertical and horizontal market splits, go-to-market strategies, and key customer wins. The market is segmented into private branch exchange (PBX), key telephone system (K...
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15 Dec 2016  |  Asia Pacific
Analysis of the Asia-Pacific Hosted IP Telephony and Unified Communications and Collaboration (UCC) Services Market, 2016 Update
Hybrid Environment Drives Sustainable Growth
The Asia-Pacific hosted IP telephony and Unified Communications and Collaboration (UCC) services market entered into a fast-moving stage for the first time and various services available in the market increased across all countries in the region. Increasing awareness and demand for cloud services is also driving migration from a CapEx to OpEx model...
08 Dec 2016  |  Asia Pacific
The Need to Defend Against Zero-day and Ransomware Attacks Driving the Adoption of NAMA Solutions
The network-based advanced malware analysis solutions market in Asia-Pacific (APAC) continued to maintain its strong growth momentum in 2015 as many large organizations and businesses across verticals decided to spend big on sandboxing solutions to defend against sophisticated and targeted attacks, such as ransomware, zero-day, and other advanced m...
22 Nov 2016  |  Global
Identify Energy Storage Growth Areas and Opportunities
This customer survey was conducted to identify energy storage growth areas and opportunities, determine regions with the most opportunities for growth in the energy storage marketplace, assess what criteria is most important for energy storage technology, highlight new developments in energy storage technologies such as new chemistries and manufact...
21 Oct 2016  |  Asia Pacific
Selecting the Right Solution Provider for Better Customer Experience
The market for hosted/cloud contact centers in APAC continues to grow at faster pace when compared to the on-premise market. Narrowing the list of suitable vendors offering these services can be time consuming. The purpose of this buyers guide is to provide enterprise organizations with a fundamental assessment of hosted/cloud contact center provid...