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14 Jun 2018  |  Europe

2017 European Fleet Managers Desirability and Willingness to Pay for Fleet Management Solutions—France, Germany, the UK, Italy, and Poland

Understand Consumers Perceptions, Switching Behaviour, and Willingness to Pay

The main objective of this study is to investigate typical attitude towards fleet telematics (fleet management system solutions), understand key features and service expectations, explore perceptions and willingness to pay for fleet telematics services, examine vendor satisfaction and brand perceptions, and to look into vendor consideration and sel...

USD 10,000.00

USD 7,500.00 save 25 %

06 Apr 2016  |  Europe

Future of Artificial Intelligence

Investigating the Hardware and Machine Learning Technologies that would Realize the AI Agents of the Future

With improvements in data acquisition and computing power, artificial intelligence (AI) is becoming more of a reality each day. Companies are constantly developing self-evolving machine learning approaches and hardware enhancements to support AI applications. This study explores new innovations in machine learning and computing that will enable the...

USD 15,000.00

USD 11,250.00 save 25 %

26 Feb 2016  |  Europe

European Fleet Vehicle Leasing Market Outlook, 2016

Untapped SME Sector to Sustain Revenues, 50% of Fleet Growth to Derive from Operating Lease

The outlook study provides an overview of the fleet vehicle leasing market (passenger cars and light commercial vehicles) across Europe. In addition to commentary on key highlights in 2015, the study provides forecast measurements for 2016 for the size of the fleet market and funding choices in the company car market (operational lease, financial l...

USD 10,000.00

USD 7,500.00 save 25 %

26 Jun 2015  |  Europe

2015 EMEA Contact Center Systems Buyers Guide

Flexibility is the Key for Maintaining Relevance

The landscape for choosing a contact center solutions partner has become complex with dozens of options across contact center system, cloud, and business process outsourcing providers. The purpose of this buyers guide is to provide enterprise organizations in Europe, the Middle East, and Africa (EMEA) with a fundamental assessment of contact center...

USD 10,000.00

USD 7,500.00 save 25 %

28 Apr 2015  |  Europe

2015 EMEA Hosted/Cloud Contact Center Buyers Guide

Selecting the Right Cloud Solution Provider to Improve the Customer Experience

The market for hosted and cloud contact centers has rapidly taken off, surpassing that of contact center systems revenue. Narrowing the list of vendors to investigate can be time-consuming. The purpose of this Buyers Guide is to provide enterprise organizations with a fundamental assessment of hosted/cloud contact center providers and their capabil...

USD 10,000.00

USD 7,500.00 save 25 %

06 Feb 2015  |  Europe

European Consumers’ Attitude towards Driving Dynamics Technologies

Gauging Customers Pulse to Enhance the Driving Experience

A consumer survey completed in 2014 by Frost & Sullivan has revealed that 70% of consumers rate secure feel as the most important aspect when talking about a better driving experience. The survey interviewed more than 1,800 drivers of different car segments across France, Germany, the United Kingdom, and Russia. The survey results present consumers...

USD 22,500.00

USD 16,875.00 save 25 %

28 Nov 2014  |  Europe

Strategic Insight into Voice of European Consumers on Passenger Car Safety Systems

Desirability and Willingness to Pay for Active Safety and ADAS Features

The European consumer base for passenger cars has traditionally embraced the latest technologies for enhancing driving dynamics, connectivity, comfort, and convenience. Although safety was placed second to technology, future trends suggest that consumers are not only willing to pay for life-saving technologies but also show interest in evaluating a...

USD 20,000.00

USD 15,000.00 save 25 %

12 Sep 2014  |  Europe

2014 European Consumer Perceptions toward Infotainment and Telematics

Willingness to Pay for Infotainment and Telematics

The overall objective of this research service was to understand European customers desirability and willingness to pay for advanced telematics and infotainment features. Telematics and infotainment features have a limited influence in the overall vehicle purchase decision. The perceived safety of the vehicle ranks high in markets such as Russia, ...

USD 20,000.00

USD 15,000.00 save 25 %

26 Jun 2014  |  Europe

Enterprise Priorities in Europe

Multichannel Customer Contact

The overall research objective of this research service was to investigate the current use and future adaptation of multichannel customer contact in European contact centers. Overall, the use rates of mobile apps, social media, Web self-service, and chat are growing, while use rates of LiveAgent voice and email are declining. About 25% of contact c...

USD 12,500.00

USD 9,375.00 save 25 %

23 Jun 2014  |  Europe

Enterprise Priorities in Europe

Agent Performance Optimization

The main objective of this research service was to investigate the current use and future adaptation of agent performance optimization (APO) solutions in European contact centers. Quality monitoring and workforce and performance management systems are the most widely deployed and used APO applications in Europe. Furthermore, large contact centers h...

USD 12,500.00

USD 9,375.00 save 25 %

Showing 1-10 of 153